Allyssa Haynie
Branson,MO
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Polite and positive front desk ambassador with exceptional telephone etiquette. Proficient in assisting guests with reservations, valuables and baggage. Easily adaptable to high-pressure, dynamic situations. Computer savvy professional with exceptional customer-friendly attitude and team collaboration skills as Front Desk Receptionist. Bilingual individual with proven abilities handling tasks simultaneously while delivering service with smile.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
YMCA
Hollister, MO
08.2021 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Conducted tours of facility to showcase features and answer questions.
- Overcame objections with deep knowledge of membership benefits, scripted responses and persuasive communication skills.
- Consulted with potential clients about personal needs and budget concerns.
- Maintained membership database, ensuring that all information was current and accurate.
- Scheduled and assigned daily work and activities for gymnastics, private lessons, and work out classes.
- Built talented team through hiring and training new associates.
- Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.
Aquatics Lead
White Water
Branson, MO
06.2016 - 08.2021
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement.
- Complied with established internal procedures by examining reports, processes and documentation.
- Participated in interviews, performed observations and evaluated pertinent information to supplement audit findings.
- Developed auditing program to address risks and evaluate regulatory requirements.
Reservation Agent
State Park Marina
Branson, MO
06.2018 - 09.2018
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
- Provided customers with information about availability and pricing.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Resolved various issues and discrepancies for customers.
- Prepared customer invoices, accepted payments and processed refund and cancellation requests.
- Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
Education
No Degree - Health Sciences
Missouri Southern State University
Joplin, MOSkills
- Administrative Support
- Prioritization and Time Management
- Payment Processing
- Computer Proficiency
- Customer Service-Oriented
- Courteous and Professional
- Multitasking and Prioritization
- Positive Attitude and Energetic
- Attention to Detail
- Visitor and Customer Relations
- Customer Complaint Resolution
- Documentation and Reporting
- Verbal and Written Communication
- Data Entry and Database Software
Additional Information
My fiance travels for his career and we will be in Columbia, SC from April-end of August.
Timeline
Front Desk Receptionist
YMCA
08.2021 - Current
Reservation Agent
State Park Marina
06.2018 - 09.2018
Aquatics Lead
White Water
06.2016 - 08.2021
No Degree - Health Sciences
Missouri Southern State University