Allyssa Scott
Bedford,OHIO
Summary
Dynamic professional with a proven track record in customer service and support, honed at Ollies Bargain Outlet and other notable positions. Excelled in problem resolution and team collaboration, significantly enhancing customer satisfaction. Skilled in MS Office and adept at maintaining composure under pressure. Demonstrated ability to train and lead teams to achieve operational excellence.
Overview
4
4
years of professional experience
Work History
Customer Service Associate
Ollies Bargain Outlet
07.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Receptionist
Cuyahoga Community College
08.2023 - 12.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Crew Trainer
McDonald's
09.2020 - 07.2023
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
Education
Certificate - Welding
Cuyahoga Community College
Cleveland, OH12.2023
High School Diploma -
Bedford High School
Bedford, OH06.2023
Skills
- Customer service
- Customer support
- Problem resolution
- Team collaboration
- Complex Problem-solving
- Hospitality and accommodation
- Calm and professional under pressure
- Teamwork and collaboration
- Computer skills
- Data entry
- MS office
Timeline
Receptionist
Cuyahoga Community College
08.2023 - 12.2023
Customer Service Associate
Ollies Bargain Outlet
07.2023 - Current
Crew Trainer
McDonald's
09.2020 - 07.2023
Certificate - Welding
Cuyahoga Community College
High School Diploma -
Bedford High School
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