Alma Andrade
Lehigh Acres,Florida
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Hostess
Sodexo Food Service
04.2019 - Current
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Contributed to positive guest experiences by providing personalized service and attention to special requests or preferences.
- Took patients food orders during their hospital stay.
- Set up trays to be delivered.
Backroom Team Member
Target
03.2017 - 04.2019
- Organized merchandise accurately.
- Assisted customers by answering any questions they had.
- Picked and packed order items.
- Provided assistance with special projects as assigned, showcasing flexibility and strong problem-solving skills for successful outcomes.
- Supported sales floor operations during peak hours to provide exceptional customer service when needed.
Education
Southern Technical College At Fort Myers
Fort Myers, FL2024
East Lee County High School
Lehigh Acres, FL2015
Skills
- Customer Service
- Effective Multitasking
- Patience and Empathy
- Phone Etiquette
- Detail Oriented
- Bilingual
Certification
CPR & First Aid Certified
Languages
Spanish
English
Timeline
Hostess
Sodexo Food Service
04.2019 - Current
Backroom Team Member
Target
03.2017 - 04.2019
Southern Technical College At Fort Myers
East Lee County High School