ALMA CHAPA

Posted payments and processed refunds.

• Validated coverage details to avoid delays in payment processing.
• Educated patients on financial policies, promoting understanding of their responsibilities within the healthcare system.
• Exhibited high energy and professionalism when dealing with clients and statements,
• Answering the phones.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Updated patient demographic information.
• Create letters for patient requested by the Billing Department.
• Answering the phone in a friendly manner.
• Managing over 100 call a day.

• Provided exceptional customer service while addressing patient concerns or inquiries throughout registration process,
• Collect Driver License or Identification Cards,
• Collect and Scan Insurance card (s).
• Offer to patient(s) Financial Application
• Replicated patient documents for record-keeping purposes.

• Managed invoicing and payment processing operations.
• Data Entering accurate.
• Answering the phones
• Make patient appointments.
• Updating Patient Information.
• Mailing Billing information requested by patient.
• Offer to patients information for multiple sources to help pay their medical bills with Camino.
• Collect from patient demographic information in accurate manner.
• Verified accuracy of accounts payable payments, resulting in 30% reduction in payment errors and check reissues.