Alma De Anda
South Gate
Summary
Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills, honed at LOOK Cinemas and McDonald's. Proven ability to enhance guest engagement and ensure satisfaction through effective conflict resolution and accurate cash handling. Committed to team collaboration and operational excellence in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Server
LOOK Cinemas
Downey, CA
07.2021 - 02.2026
- Provided exceptional customer service by anticipating guest needs and ensuring satisfaction.
- Efficiently managed food and beverage orders while collaborating with team members to ensure fast delivery.
- Utilized point-of-sale system to accurately process transactions and handle cash management.
Shift Manager
McDonald's
South Gate, CA
09.2014 - 05.2021
- Supervised team members to ensure compliance to operational standards and customer service protocols.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty through effective conflict resolution.
- Monitored cash handling procedures, enforcing accuracy in transactions and financial reporting practices.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Education
Associates of Social And Behavioral Sciences -
East Los Angeles College
Monterey Park, CASkills
Strong work ethic
Exceptional customer service
Cash handling
Guest engagement
Safe food handling
Food running
Team collaboration
Point of sale operation
Languages
Spanish
Native or Bilingual
Timeline
Server
LOOK Cinemas
07.2021 - 02.2026
Shift Manager
McDonald's
09.2014 - 05.2021
Associates of Social And Behavioral Sciences -
East Los Angeles College