Alma Flores Cabrera
Bakersfield,CA
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
12
12
years of professional experience
Work History
Medical Office Manager
Andersen Hearing Services
02.2016 - Current
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
- Completed bi-weekly payroll for 2 employees.
- Organized and updated databases, records and other information resources.
- Streamlined billing processes for quicker reimbursement, improving cash flow.
- Implemented customer service training program for front desk staff, elevating patient service standards.
- Optimized inventory management to ensure essential medical supplies were always available.
- Implemented new processes for managing patient flow, minimizing wait times while maintaining high-quality care standards throughout the practice.
- Assisted with regulatory issues such as compliance.
- Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
- Increased revenue by optimizing billing processes and ensuring timely collection of payments from both patients and insurance companies.
- Maintained up-to-date knowledge of healthcare regulations and policies, ensuring the practice remained in compliance at all times.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
Receptionist
Monji Landscape Companies
09.2015 - 01.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Member Service Representative -Intern
Kern Schools Federal Credit Union
10.2013 - 05.2014
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
Education
Bachelor of Science - Accounting
Bakersfield College
Bakersfield, CA12-2027
Associate of Science - Business Administration
San Joaquin Valley College
Visalia, CA02-2016
No Degree - Banking And Finance
Regional Occupational Center
Bakersfield, CA05-2014
High School Diploma -
Bakersfield High School
Bakersfield, CA05-2014
Skills
- Strong work ethic
- Effective multitasking
- Professional telephone etiquette
- Insurance eligibility and verification
- Billing processes
- Bookkeeping
- Data entry
- Critical thinking
- Reception management
- Staff recruitment and training
- Financial administration
- Conflict resolution
Languages
Spanish
Native or Bilingual
Timeline
Medical Office Manager
Andersen Hearing Services
02.2016 - Current
Receptionist
Monji Landscape Companies
09.2015 - 01.2016
Member Service Representative -Intern
Kern Schools Federal Credit Union
10.2013 - 05.2014
Bachelor of Science - Accounting
Bakersfield College
Associate of Science - Business Administration
San Joaquin Valley College
No Degree - Banking And Finance
Regional Occupational Center
High School Diploma -
Bakersfield High School
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