ALMA GAMEZ
Wellton,AZ
Summary
Strategic with track-record of motivating and educating team in proper methods to exceed sales targets. Develops training programs, monitors customer preferences and projects sales performance to generate and convert leads. Committed to growing business through sales and strong customer relationships. Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Overview
8
8
years of professional experience
Work History
Sales Manager
Yates Buick GMC
06.2023 - 04.2024
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Sales manager
Larry h miller dodge ram
02.2016 - 03.2023
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
Customer Service Representative
Lexington Law Firm
02.2020 - 03.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- work from home
Education
Generals -
Rio Salado
Phoenix, AZGenerals -
South Mountain
Phoenix, AZDiploma - FFA and student council
Antelope Union High School
Wellton, AZ05.2015
Skills
- Spanish
- Languages
Additional Information
To secure a new career pathway within a well-reputable company that will challenge me and give me the ability to promote my skills and help the organization grow further., Communication is my strong suit seeing that i must observe body language, ask the right questions, and provide the correct information to my customers., My management experience is regarding my own personal clients from initial marketing, to securing appointment, all the way through finalizing sale. Furthermore, maintaining relationships after the sale to ensure retention and referrals. My ability to keep myself organized and disciplined are the two strongest management skills i have.
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Sales Manager
Yates Buick GMC
06.2023 - 04.2024
Customer Service Representative
Lexington Law Firm
02.2020 - 03.2022
Sales manager
Larry h miller dodge ram
02.2016 - 03.2023
Generals -
Rio Salado
Generals -
South Mountain
Diploma - FFA and student council
Antelope Union High School
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