ALMA GASHI
Marlton,NJ
Summary
Dedicated and customer-focused professional with extensive experience in delivering exceptional guest service and meeting customer needs with a positive, approachable attitude. Proven ability in managing customer inquiries, scheduling appointments, and providing clear, informative communication about products and services. Strives to exceed customer expectations and ensure seamless operations. Passionate about creating positive experiences and ensuring customer satisfaction at every touchpoint.
Overview
4
4
years of professional experience
Work History
Restaurant Hostess
Estia Taverna
09.2024 - Current
- Monitored restaurant activity to determine seating and dining flow
- Greeted customers promptly and courteously upon their arrival to the restaurant
- Helped bus tables and ran food to patrons during high-volume periods
Restaurant Hostess
Il Villaggio- Restaurant & Bar
05.2021 - 09.2024
- Greeted customers promptly and courteously upon their arrival to the restaurant
- Answered phone calls to take reservations and address guest questions and concerns
- Monitored cleanliness of common areas and dining rooms to maintain neat and welcoming establishment
Recreational Gymnastics Coach
Cherry Hill Gymnastics & Cheerleading Academy
11.2022 - 02.2024
- Served as a role model for students by exhibiting professionalism at all times
- Encouraged children by instilling self-confidence in athletic abilities
- Encouraged positive attitudes among participants while developing teamwork skills
Education
Nursing
Rowan College at Burlington County
Mt. Laurel, NJ05.2027
Skills
- Customer service
- Greeting guests
- Cleanliness and hygiene
- Scheduling
- Memory retention
Languages
English
Albanian
Timeline
Restaurant Hostess
Estia Taverna
09.2024 - Current
Recreational Gymnastics Coach
Cherry Hill Gymnastics & Cheerleading Academy
11.2022 - 02.2024
Restaurant Hostess
Il Villaggio- Restaurant & Bar
05.2021 - 09.2024
Nursing
Rowan College at Burlington County
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