Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Alma Jimenez

Benton,AR

Summary

Dynamic professional with a proven track record in customer service and problem-solving, honed across roles from Sales Associate at Hobby Lobby to Police Officer. Excelled in teamwork and collaboration, significantly enhancing community trust and customer satisfaction. Skilled in time management and adept at multitasking, consistently achieving excellent accuracy levels in high-pressure environments.

Overview

36
36
years of professional experience

Work History

Sales Associate

Hobby Lobby
04.2022 - Current

Currently working in the Fabric and Needle Art Department as a sales associate.

Cashier

The Home Depot Inc
01.2018 - 04.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.

Police Officer

Little Rock Police Department
04.1995 - 01.2016
  • Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
  • Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
  • Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
  • Answered emergency calls for help from citizens and business owners.
  • Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
  • Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance.
  • Secured crime scenes, gathered evidence, and questioned witnesses.
  • Handled domestic disputes tactfully, de-escalating tensions while providing appropriate support to affected individuals.
  • Effectively diffused potentially dangerous situations through verbal negotiation techniques before escalating force was necessary.
  • Investigated and reported crimes, accidents, offenses, and damage to property.

US National Guard Soldier

US Army National Guard
03.1994 - 03.2013

Several Deployments throughout my military career, locally and international.

I am retired E-7 (SFC) from the US Army National Guard with 23 yrs of service, including active duty time served.

US ARMY

US Army
02.1988 - 01.1990
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Education

UALR
Little Rock, AR

Little Rock Police Academy
Little Rock, AR

High School Diploma -

Marie Curie High School
Chicago, IL
06.1986

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-solving skills
  • Listening Skills
  • Multi-tasking strength
  • Excellent people skills

Languages

Spanish
Native or Bilingual

Timeline

Sales Associate

Hobby Lobby
04.2022 - Current

Cashier

The Home Depot Inc
01.2018 - 04.2022

Police Officer

Little Rock Police Department
04.1995 - 01.2016

US National Guard Soldier

US Army National Guard
03.1994 - 03.2013

US ARMY

US Army
02.1988 - 01.1990

UALR

Little Rock Police Academy

High School Diploma -

Marie Curie High School
Alma Jimenez