Alma Lorenzana

Oversaw behavioral health assessments and interventions for young males aged 13 to 17 in an inpatient facility.

Supported nursing staff in delivering comprehensive care and conducting safety checks for youth.

Monitored and documented youth behavior, ensuring timely communication of changes to clinical staff.

Ensured maintenance of a safe and supportive therapeutic environment.

Facilitated patient registration and managed hospital admissions paperwork at bedside and front desk.

Validated insurance coverage and gathered essential patient information.

Inputted patient data into electronic medical records system with precision.

Collaborated with nursing staff in E.R. department to optimize patient placement processes.

Upheld HIPAA standards to safeguard sensitive patient information and maintain trust.

Engaged with former emergency room patients to address outstanding medical balances.

Analyzed billing records and clarified charge details for clients.

Established payment plans and addressed account discrepancies to enhance financial accuracy.

Oversaw maintenance of accurate financial records and ensured timely reporting to credit bureau.

Managed daily activities of 30 employees while implementing training programs to foster professional growth.