Jessica Blanchard
New Bedford
Summary
Experienced healthcare professional ready to contribute to efficient patient care and administrative excellence. Skilled in medical terminology, patient coordination, and electronic health records management. Strong focus on team collaboration and adaptability, ensuring reliable support in dynamic environments. Known for effective communication, organizational skills, and results-driven approach.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Mental Health Technician
Southcoast Behavioral Hospital
08.2024 - Current
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Maintained current and accurate medical records for patients.
Health Unit Coordinator
Southcoast Hospital Group
06.2023 - 07.2024
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
- Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
- Assembled and maintained patient medical records and other documents related to patient care while knowing medical terminology.
- Managed multiple priorities simultaneously while maintaining attention to detail under pressure in a fast-paced healthcare environment.
- Aided physicians'' workflow efficiency by accurately transcribing orders into appropriate systems.
- Reduced administrative burden on nurses and doctors by taking on additional clerical tasks, allowing more focus on patient care.
Administrative Assistant
Kia Motors
01.2023 - 07.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Med Tech
Bristol County Sheriffs Department
07.2022 - 02.2023
- Handled sensitive patient information with confidentiality while upholding HIPAA regulations at all times.
- Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
- Assisted physicians and nurses in performing diagnostic tests and procedures to identify accurate treatment for patients.
- Performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns.
- Administered medications and performed basic and advanced patient assessments.
Education
Office Technology
06-2007
Skills
- De-escalation techniques
- Stress reduction techniques
- Patient registration
- Behavior management
- Crisis intervention
- Substance abuse awareness
- Effective problem resolution
- Emergency response support
- Medical Terminology
- Medical records management
- Computer skills
- Microsoft Word
- Time management
Certification
- Crisis Intervention Program Training - 2024
- CPR Certified 2024
Timeline
Mental Health Technician - Southcoast Behavioral Hospital
08.2024 - Current
Health Unit Coordinator - Southcoast Hospital Group
06.2023 - 07.2024
Administrative Assistant - Kia Motors
01.2023 - 07.2023
Med Tech - Bristol County Sheriffs Department
07.2022 - 02.2023
Greater New Bedford Vocational High School - , Office Technology
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