Alma Perez
Temple
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
7
7
years of professional experience
2023
2023
years of post-secondary education
Work History
Store Manager
TitleMax Title Loans
Temple
05.2024 - Current
- Managed daily store operations and ensured compliance with company policies.
- Supervised and trained staff to deliver excellent customer service.
- Handled cash management and maintained accurate financial records.
- Resolved customer complaints efficiently to maintain satisfaction levels.
- Recruited, trained and supervised new employees.
Order Selector
Walmart Distribution Center
Temple
01.2019 - 04.2024
- Selected products accurately from warehouse shelves for distribution.
- Operated pallet jacks and forklifts for efficient material handling.
- Maintained cleanliness and organization of the work area daily.
- Packaged orders securely for safe transport to retail locations.
Education
Penn Foster Career School
Scranton, PASkills
- Cash management
- Financial reporting
- Employee training
- Customer relationship management
- Team leadership
- Complaint resolution
- Problem solving
Languages
Spanish
Native/ Bilingual
English
Full Professional
References
References available upon request.
Timeline
Store Manager
TitleMax Title Loans
05.2024 - Current
Order Selector
Walmart Distribution Center
01.2019 - 04.2024
Penn Foster Career School