Alma Quinagoran
Garland
Summary
- Experienced Business Analyst known for strong analytical and problem-solving skills. Adept at fostering teamwork and driving process enhancements. Committed to delivering impactful business solutions that align with organizational objectives. Highly motivated employee with a desire to take on new challenges.
- Strong work ethic, adaptability, and exceptional interpersonal and communication skills.
- Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Eager to contribute to a dynamic team and support organizational goals.
Overview
41
41
years of professional experience
8
8
Certifications
Work History
Business Analyst
BNY Mellon
Dallas
06.2006 - 09.2025
- Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines.
- Collaborated with stakeholders across departments to define requirements for new projects.
- Monitored project timelines and budgets by tracking milestones, deliverables, tasks.
- Delivered timely support by tracking issues and communicating resolutions to end users.
- Identified gaps between current state and desired future state operations.
- Gathered feedback from end users regarding usability issues related to applications or systems.
- Identified and analyzed user requirements, procedures and processes to develop optimization strategies.
- Assisted in developing training materials for internal staff on new products or services.
- Identified opportunities for cost savings through process automation initiatives.
AVP Operations
JP Morgan Chase
Dallas
06.2000 - 06.2006
- Streamlined daily operations to enhance workflow efficiency and team collaboration.
- Coordinated cross-departmental projects to align goals and improve service delivery.
- Supervised staff training programs to promote safety and operational best practices.
- Implemented process improvements to enhance productivity and reduce waste.
- Facilitated regular team meetings to address challenges and foster open communication.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Managed scheduling, training and inventory control.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Developed and implemented operational procedures to ensure quality standards are met.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Responded to information requests from superiors, providing specific documentation.
- Presented performance and productivity reports to supervisors.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
- Measured and reviewed performance via KPIs and metrics.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Treasury Supervisor
Visa International, San Francisco
Foster City
03.1993 - 09.1999
- Managed daily cash flow activities and reconciled bank accounts.
- Supervised treasury operations and ensured compliance with financial regulations.
- Directed team training on treasury systems and best practices for efficiency.
- Implemented automated processes to streamline transaction processing workflows.
- Prepared monthly, quarterly and annual financial reports for the Treasury Department.
- Reviewed bank reconciliations prepared by staff members and investigated any discrepancies found in the reconciliations.
- Managed foreign exchange transactions as well as hedging activities related to currency fluctuations.
- Oversaw banking relationships, including opening new accounts, setting up online access, executing wire transfers.
- Worked closely with auditors during their review of treasury processes and procedures.
- Monitored daily cash positions to ensure sufficient funds were available for operating needs.
- Developed and maintained treasury policies and procedures.
- Provided training and guidance to junior staff members on various aspects of treasury functions.
- Identified areas of improvement within existing processes in order to maximize efficiency while minimizing risks associated with treasury operations.
- Implemented cash management systems to improve operational efficiency.
- Maintained records of all treasury transactions performed by the department.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.
Treasury Supervisor
GTE Directories
Dallas/FW
10.1984 - 02.1993
- Managed daily cash flow activities and reconciled bank accounts.
- Supervised treasury operations and ensured compliance with financial regulations.
- Directed team training on treasury systems and best practices for efficiency.
- Coordinated cross-departmental communication on treasury-related projects and initiatives.
- Completed month-end and year-end close procedures and reconciled bank accounts.
- Prepared monthly, quarterly and annual financial reports for the Treasury Department.
- Reviewed bank reconciliations prepared by staff members and investigated any discrepancies found in the reconciliations.
- Worked closely with auditors during their review of treasury processes and procedures.
- Developed and maintained treasury policies and procedures.
Education
Bachelor of Arts - Science And Psychology
Dallas Baptist University
Dallas, Texas, TX05-1993
Skills
- Data analysis
- Requirements gathering
- Process optimization
- Project management
- Software testing
- Stakeholder engagement
- Business process improvement
- Performance measurement
- Effective communication
- Team collaboration
- User training
- Operations management
- Cashflow processes
- Workflow Analysis
Certification
Project Management Certification
Timeline
Business Analyst
BNY Mellon
06.2006 - 09.2025
AVP Operations
JP Morgan Chase
06.2000 - 06.2006
Treasury Supervisor
Visa International, San Francisco
03.1993 - 09.1999
Treasury Supervisor
GTE Directories
10.1984 - 02.1993
Bachelor of Arts - Science And Psychology
Dallas Baptist University