Alma Ramos
Long Beach,CA
Summary
Enthusiastic and dedicated to aiming on the contribution to the positive atmosphere that ensures every guest receives impeccable service. Provided great customer service experience for 2 years and skilled hostesses for 3 years of experience. Thrive in a fast paced environment while maintaining a balanced schedule. Excellent phone call etiquette to ensure all guests receive their reservations and answer any questions, concerns or comments they may have in a timely fashion manner. Known for maintaining a polished appearance, staying calm under pressure that reflects the high hospitality standards. Delivering exceptional experience to promote customer loyalty. Proven ability to work independently and effectively in dynamic environments. Seeking an entry level opportunity to leverage strong organizational, communication and leadership skills in contributing to the company’s success.
Overview
6
6
years of professional experience
Work History
Service Experience Representative
Nordstrom
Redondo Beach, CA
02.2020 - 07.2022
- Greeted customers in a warm and friendly manner
- Provided customers with information about any store promotion and sales activities
- Utilized CRM systems to track customer interactions and ensure accurate record-keeping.
- Assisted in training new team members on service protocols and company policies.
- Collaborated with cross-functional teams to enhance service delivery processes and improve customer satisfaction.
- Handles payment transactions with accuracy and professionalism.
- Ensured a clean, organized and welcoming reception area to enhance client experience
- Answered any questions customers had regarding store operations in a timely manner.
- Exceptional phone call experience with customer satisfaction.
- Can work independently in a fast setting
Restaurant Hostess
Cheesecake Factory Inc
Cerritos, CA
08.2022 - 11.2025
- Warmly greeted guests as they arrived
- Greeted an average of 700 guests per day at the door and escorted them to their table
- Organized and scheduled reservations for 50+ customers daily both over the phone and in person.
- Ensured dining service ran smoothly by checking on tables and informing servers or management of any guest concerns
- Assisted in preparing the dining area ahead of each service
- Accommodated guests according to their needs, including providing child booster seats and ensuring customers with wheelchairs felt comfortable
- Provided attentive and professional customer service and fostered warm relationships with repeat customers
- Coordinated with servers and kitchen staff to streamline service flow.
- Answered phone calls, took reservations and answered guests questions in a timely and efficient manner
- Maintained a clean and organized environment
- Thanked departed guests and invited them back
Education
Project Management
California State University, Long Beach
Long Beach, CASkills
Strong Customer service
multitasking
Organization
communication
Time management
Conversational Spanish
Interpersonal skills
Problem solving
Team work
Languages
Spanish
Full Professional
Timeline
Restaurant Hostess
Cheesecake Factory Inc
08.2022 - 11.2025
Service Experience Representative
Nordstrom
02.2020 - 07.2022
Project Management
California State University, Long Beach