ALMA SEGURA
Preston Oaks Apartments
Anna,TX
11
years of professional experience
Assistant Property Manager supporting lease administration, resident communications, and unit readiness in apartment communities. Coordinates 10+ resident applications per month, move-ins, 5+ move-outs per month, background checks, rent collection, and records management while keeping daily operations organized. Supports inspections, vendor follow-up, and 8+ weekly reports that help the property stay compliant and market-ready.
Work History
Assistant Manager
2 Years 2 Months- Support resident communication in English and Spanish to address questions, requests, and account concerns promptly.
- Prepare lease paperwork, renewal documents, and move-in materials with careful attention to accuracy.
- Coordinate property inspections and document follow-up items for maintenance and office review.
- Enter resident information, payment details, and service notes into property management systems.
- Assist with move-in and move-out coordination by preparing keys, paperwork, and unit status updates.
- Track delinquent accounts and follow up on outstanding balances with professional resident outreach.
- Review lease applications and supporting documents to confirm completeness before approval processing.
- Prepare routine reports, spreadsheets, and resident updates for management review.
- Use office software to draft notices, update records, and support day-to-day administrative work.
- Assist with payment posting, receipt tracking, and basic money management tasks.
- Support advertising and leasing activity by answering inquiries and scheduling property tours.
ASSISTANT MANAGER
2 Years- Processed 3-day notices for non-payment of rent and filed evictions and writs to support delinquency handling.
- Reviewed 200 resident accounts weekly for move-outs, skips, and evictions, keeping records current and organized.
- Answered telephone inquiries in English and Spanish, guided prospects through leasing terms, and scheduled community tours.
- Tracked marketing sources for phone and walk-in traffic daily, then updated weekly and monthly survey reports.
- Conducted daily property inspections of models and vacant units, confirming presentation standards before prospect visits.
- Audited, approved, and processed new and renewed lease files in Yardi and Rent Manager for commission review.
- Verified rental insurance, completed final walk-throughs, and maintained resident, vendor, and maintenance files.
PROPERTY MANAGER
2 Years 6 Months- Reviewed 300 resident requests daily and complaints, coordinating timely follow-up with maintenance and management.
- Processed 300 rent payments weekly and tracked deposits, application fees, and administrative fees for accuracy.
- Oversaw lease administration, renewals, and vacancy planning to support occupancy, retention, and consistent community operations.
- Conducted daily property walks to verify cleanliness, address violations, and maintain curb appeal across assigned buildings.
- Coordinated maintenance work orders and follow-ups, keeping repairs moving and confirming completion with residents.
- Reviewed bills and invoices, processed payments, and maintained expense control for assigned properties.
- Managed inspections, certifications, and city compliance items to keep buildings ready for required reviews.
ASSISTANT MANAGER
1 Year 11 Months- Processed 175 tenant records weekly, keeping lease files, correspondence, and notes current in line with company policy.
- Maintained tenant lease files, records, correspondence, and file notes to keep property documentation organized and audit-ready.
- Prepared new tenant introduction letters covering emergency contacts, insurance requirements, rent collection procedures, and maintenance requests.
- Completed move-out inspections, turnover scheduling, and final paperwork to support resident communication and security deposit processing.
- Prepared bank deposits, entered invoices, and scanned supporting documents for timely corporate submission and recordkeeping.
- Reviewed applicant backgrounds for approval decisions, additional deposits, risk fees, or denial recommendations, then sent final statements for collection.
ASSISTANT MANAGER- BOOKKEEPER
2 Years 7 Months- Reviewed 10 lease files weekly to support approvals, renewals, and property manager commission processing.
- Processed 352 resident payments daily while posting receipts and coordinating delinquency follow-up.
- Answered telephone inquiries professionally and routed prospects to the right leasing information.
- Guided community tours, explained occupancy terms, and collected completed rental applications.
- Filed evictions and writs, supporting nonpayment follow-up and legal processing.
- Completed daily property inspections to verify model units, vacant spaces, and move-in readiness.
- Maintained resident, vendor, and maintenance records, including insurance status and move-out paperwork.
LEASING AGENT
1 Year 9 Months- Maintained 95% occupancy rate by qualifying prospects, closing leases, and resolving application issues quickly.
- Handled 24-hour on-call tenant support by investigating complaints, documenting actions, and coordinating urgent follow-up.
- Greeted and pre-qualified prospective tenants, then followed up to move applications through approval.
- Led community and unit tours, highlighting amenities, market-ready features, and occupancy terms.
- Processed rent collection, deposits, and application fees while accurately recording all financial transactions.
- Prepared lease packages, denial letters, and closing documents to keep rental activity moving.
- Coordinated move-ins, move-outs, and maintenance requests to support clean unit turnover and resident satisfaction.
Education
High School Diploma
Skills
Bilingual English and Spanish
Microsoft Excel
Microsoft Word
PowerPoint
Resident communication
Rent collection
Lease administration
Property inspections
Yardi
Rent Manager
Lease auditing
Eviction processing
Fair housing compliance
Lease renewal management
Move-in coordination
Vacancy marketing
Financial reporting
Work order coordination
Timeline
Assistant Manager
Preston Oaks Apartments
09.2024 - CurrentRead More
ASSISTANT MANAGER
The Harver AVENUE5 MANAGEMENT
07.2022 - 07.2024Read More
PROPERTY MANAGER
PALLADIUM OMNIUM MANAGEMENT
01.2020 - 07.2022Read More
ASSISTANT MANAGER
ENVOLVE MANAGEMENT
01.2019 - 12.2020Read More
ASSISTANT MANAGER- BOOKKEEPER
THE GABLES GLORIOUS SUN MANAGEMENT
05.2017 - 12.2019Read More
LEASING AGENT
THE FAIRWAY-HARBOR-GROUP MANAGEMENT
08.2015 - 05.2017Read More
RL TURNER
High School Diploma
Read More