Alma Serrato
Dallas,TX
Summary
Motivated and compassionate individual seeking a Medical Assistant position to leverage my caregiving skills. Committed to creating a positive impact in the lives of patient by offering personalized support and care. Aiming to provide high-quality care and support in the healthcare sector.
Overview
8
8
years of professional experience
Work History
Hostess
Sixty Vines
10.2020 - Current
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Server
Mi Cocina
05.2016 - 03.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Education
Medical Assistant
PCI Health Training Center
Dallas, TXHigh School Diploma -
North Dallas High School
Dallas, TX06.2015
Skills
- Customer Service
- Effective Multitasking
- Patience and Empathy
- Phone Etiquette
- Customer service expertise
- Interactive communication skills
- Strong Work Ethic
- Guest Engagement
- Professional Appearance
- Hospitality service expertise
- Exceptional customer service
- Vital signs
- EKG
- Chief complaint
- CPR certified
- Pediatric Dosage
- Glucometer
- Urinalysis
- OSHA Requlations
- Capillary Sticks
- Injections
Languages
Spanish
Native or Bilingual
Timeline
Hostess
Sixty Vines
10.2020 - Current
Server
Mi Cocina
05.2016 - 03.2020
Medical Assistant
PCI Health Training Center
High School Diploma -
North Dallas High School