Alma Gloria Flores
Austin,TX
Summary
Experienced Customer Service Representative with 10 years of experience working in busy, fast-paced call center. Committed to providing prompt, quick and accurate service to large volume of incoming calls. I also became a supervisor for the bilingual department. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Shop LC
01.2011 - 04.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Assembly Operator and Quality Inspector
Wide Lite
01.2006 - 05.2009
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Operated production machinery safely to reduce workplace accidents.
- Worked different stations to provide optimal coverage and meet production goals.
- Used air-powered hand tools to position and secure parts into specified openings.
- Reviewed project specifications and drawings prior to assembling complex components to better understand assignments and expected deadlines.
- Assembled [Type] components by examining connections for correct fit and fastening parts and subassemblies.
Education
GED -
CC HighSchool
Crystal City, TXSkills
- Staff Training
- Microsoft Excel
- Report Creation
- Credit Card Payment Processing
Languages
English
Spanish
Timeline
Customer Service Representative
Shop LC
01.2011 - 04.2018
Assembly Operator and Quality Inspector
Wide Lite
01.2006 - 05.2009
GED -
CC HighSchool
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