ALMAMOON ALSHAIF
Technology Support Specialist
Hamtramack,MI
Summary
Tech student with CompTIA ITF+ and Google IT certifications, currently pursuing Net+ certifications. Interested in networking and experienced in overseeing ticketing processes, providing customer service, and troubleshooting client issues. Possesses a strong foundation in ServiceNow and Active Directory, as well as expertise in data entry. Known for quick learning, creative thinking, and hard work, with the ability to address diverse scenarios and solve problems creatively. Brings over 5 years of experience in delivering quality customer service.
Overview
1
1
year of professional experience
1
1
Certification
1
1
Language
Work History
Technology support specialists | Intern
Rocket Companies
05.2024 - 08.2024
- Laptop battery replacements
- Full support for Team members across all Rocket companies
- Active directory local admin tasks
- Powershell projects
- Computer repair
- Service now ticketing system
- Very high quality customer support skills
- Resolved computer blue screens in the Crowdstrike Outage
- Remote work experience
- Worked in a fully functioning team with no supervision
- Managed a country wide project for the company's security team by using Active Directory powershell and computer management by contacting every security desk in the country
- Maintained comprehensive documentation of IT processes, updates, and troubleshooting procedures to streamline future problem resolution efforts.
- Conducted regular system audits to ensure compliance with company policies and industry regulations, mitigating risk factors where needed.
- Enhanced customer satisfaction with prompt resolutions to technical inquiries via phone, email, or in-person assistance.
- Collaborated with cross-functional teams to identify opportunities for process improvements and implement strategic solutions accordingly.
wedding photographer/Videographer
Tameem Productions
- Followed the requests of each customer
- Did the traditional wedding scenes
- Communication with other photographers
- Gained a lot of gimbal experience with Sony products
- Worked as a photographer and videographer under high pressure
- Fully knowledgeable on camera settings and manual modifications
Juice Bar share Owner
Taiz juice bar
01.2024 - 05.2024
- Ran an entire business with the support of my brother
- Opened and closed the store in a 8 hour shift
- Served up to 500 customers a day generating an average revenue of $3000 a month
- Managed inventory and did product shopping
- Built a full menu
- Data entry for our product inventory and sales
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed day-to-day business operations.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
Education
Highschool diploma - undefined
Hamtramack High
Detroit, MIIT Fundamentals
Npower
Detroit, MI12.2023
Skills
Hardware
Software
Operating Systems
Networking
Security
Mobile Devices
Virtualization and Cloud Computing
Experienced troubleshooting
TCP/IP
Trainer/Professional development
Imaging technology
Customer service expert
Desktop support
Technical documents comprehension
Problem-Solving
Excellent Communication
Summaryobjective
Tech student CompTIA ITF+ certified, Google IT certified and pursuing Net+ certifications with an interest in networking. Experienced in overseeing ticketing processes, customer service, and troubleshooting client issues. Has a foundation in Service Now, Active Directory and is experienced in data entry. A quick learner, a creative thinker, and a hard worker with an ability to creatively address diverse scenarios and solve problems with 5+ years in quality customer service.
Certification
Comptia ITF+
Timeline
Technology support specialists | Intern
Rocket Companies
05.2024 - 08.2024
Juice Bar share Owner
Taiz juice bar
01.2024 - 05.2024
Comptia ITF+
11-2023
wedding photographer/Videographer
Tameem Productions
Highschool diploma - undefined
Hamtramack High
IT Fundamentals
Npower