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My last 16 years working at United States Postal service (USPS), I leveraged leadership skills and problem-solving abilities to enhance customer satisfaction and streamline operations. My tenure as a Postmaster and USPS Retail Manager saw the successful integration of technology, significantly improving efficiency and brand awareness. Expert in customer service and data analysis, I excel in driving operational excellence and team performance.
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.

Accomplished Postmaster at USPS and Ultrasound Technologist at XRI, I leveraged operational policies and safety procedures to enhance efficiency and customer satisfaction, achieving a 90% increase in satisfaction rates. Skilled in employee management and innovative technology integration, I drove significant improvements in service delivery and operational productivity. Organized Postmaster looking to build upon skills and tackle new responsibilities. Adept at organizing and processing incoming and outgoing mail. Customer-oriented and analytical with sound knowledge of available postal services and postal rates. Friendly Postmaster with 12 years of experience managing daily postal operations. Directs and coordinates operation, management and support services. Develops detailed reports of all post office activities. Proven history of training, managing and evaluating performance for up to 30 employees. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Having worked at Jordans Furniture for quite a few years in quite a few different rolls I gained a lot of customer service experience which has helped me immensely in my current position as a supervisor within the USPS organization. I love working with the public and I love the feeling of doing all that can be done to help a customer. My current position is one that requires multi tasking and the ability to work at times not only with upset customers but a team of upper managers that demand answers and action daily to ensure as smooth a day as possible. My time at Jordans Furniture, especially within the then delivery department, was probably the best position that I have ever held and I don't think there was one day that I didn't want to work. At this time I am looking for part time work Tuesday nights and Sundays any time. Depending on time, other nights may be available within the customer service field to offset my income and I would love to have that part time work back at the organization that I enjoyed being a part of so much. Thank you

A challenge drawing on my strengths in Administrative Services, Human Resources, Labor Management, and triage for Veterans, and their families.

Alma Rosa Salazar

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Customer Service Cashier and USPS Postmaster

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Manager

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High School Diploma -

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Customer Service Cashier and USPS Postmaster

Caregiver

Manager

High School Diploma -

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