Erikka A Brann

My last 16 years working at United States Postal service (USPS), I leveraged leadership skills and problem-solving abilities to enhance customer satisfaction and streamline operations. My tenure as a Postmaster and USPS Retail Manager saw the successful integration of technology, significantly improving efficiency and brand awareness. Expert in customer service and data analysis, I excel in driving operational excellence and team performance.

Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.