Alonah Golden
West Orange,NJ
Summary
Medical office administrator with a decade of experience managing patient care coordination, scheduling, and daily healthcare operations in high-volume clinical settings. Improves patient flow through insurance verification, pre-registration, and referral processing. Maintains accurate EMR documentation and HIPAA-compliant workflows.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Patient Care Coordinator
Immediate Care Psychiatric Center
Parsippany, NJ
10.2025 - Current
- Assisted patients with pre-registration procedures at the healthcare facility.
- Verified insurance coverage and benefits to streamline patient registration.
- Collected and recorded patient copayments to maintain accurate billing records.
- Maintained accurate patient care documentation in electronic health record systems.
- Facilitated end-of-day deposit processing to ensure accurate financial reporting.
Medical Office Associate
Atlantic Medical Group Diabetes and Endocrinology
Morristown, NJ
04.2024 - Current
- Supported diabetes and endocrinology care services by assisting with patient care activities, coordinating clinical workflows, and contributing to the delivery of quality patient-centered care.
- Managed patient rooming to keep workflow smooth in high-volume medical setting.
- Assisted physicians with patient charting and triage, enhancing overall efficiency in administrative tasks.
- Documented patient information in electronic health records and verified chart accuracy.
- Processed referrals, authorizations, and visit paperwork for smooth office flow.
- Managed calls and routed messages, providing prompt assistance to patients regarding appointment inquiries.
- Maintained clean, organized, and sanitary examination rooms by replenishing medical supplies, properly disposing of used materials, and adhering to established infection control protocols.
Patient Safety Technician
Atlantic Health System
11.2023 - 08.2025
- Assisted with bedside monitoring and observation of high-risk patients to promote patient safety, identify changes in condition, and promptly report concerns to the healthcare team.
- Followed Atlantic Health System policies for privacy, comfort, and patient protection.
- Maintained accurate and up-to-date patient records, documenting relevant medical information in accordance with established procedures and confidentiality standards.
Medical Assistant
Atlantic Medical Group Metabolic Medicine
12.2015 - 04.2024
- Monitored vital signs, performed patient triage, and administered medications to bariatric patients in accordance with clinical protocols.
- Collaborated with multidisciplinary healthcare teams to enhance patient care quality, streamline treatment coordination, and ensure compliance with clinical standards in the bariatric department.
- Educated patients on treatment plans, coordinated appointment scheduling, and ensured accuracy of medical documentation to enhance patient experience.
- Processed prior authorization requests for medications and procedures, coordinating with insurance providers to ensure timely patient access to necessary treatments.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
Education
Associate of Applied Science - Health Services Administration
Berkeley College
Woodland Park, NJ12-2025
Certificate - Medical Assistant
Berkeley College
Dover, NJ12-2013
Certificate - Culinary Arts
New England Culinary Institute
Montpelier, VT07-2008
Skills
- Insurance verification
- HIPAA compliance
- Patient triage
- Care coordination
- EMR management
- Microsoft Office Suite
- Office administration
- Medical terminology
- Organizational standards
- Customer service
Certification
- Certified Medical Assistant (CMA)
- CPR/BLS Certified
Timeline
Patient Care Coordinator
Immediate Care Psychiatric Center
10.2025 - Current
Medical Office Associate
Atlantic Medical Group Diabetes and Endocrinology
04.2024 - Current
Patient Safety Technician
Atlantic Health System
11.2023 - 08.2025
Medical Assistant
Atlantic Medical Group Metabolic Medicine
12.2015 - 04.2024
Associate of Applied Science - Health Services Administration
Berkeley College
Certificate - Medical Assistant
Berkeley College
Certificate - Culinary Arts
New England Culinary Institute