Alondra Acosta
Azusa,CA
Summary
Cheerful individual offering experience in fast-paced diner and short-order restaurant settings. Promotes customer comfort and enhanced experiences by answering questions and responding to concerns. Maintains service standards and follows safe service regulations. Always ready to help team members by taking on additional tasks.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Manager
In N Out Burger
05.2012 - 06.2024
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Balanced multiple registers at the end of shifts, confirming accurate reporting of daily sales totals.
- Counted, balanced and reconciled cash and credit card payments and identified gaps in proper cash-handling procedures.
- Handled high volumes of cash daily, keeping meticulous records to ensure accountability and transparency.
Education
High School Diploma -
Gladstone High School
Covina, CAAssociate of Applied Science - Surgical Technology
American Career College
CA02.2026
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Patience and composure
- Customer Service
- Food handling
- Food Preparation
Certification
- ServSafe Food Handler Certification - National Restaurant Association.
Languages
Spanish
Native or Bilingual
Timeline
Manager
In N Out Burger
05.2012 - 06.2024
High School Diploma -
Gladstone High School
Associate of Applied Science - Surgical Technology
American Career College