Alondra Arellano
Santa Clarita,CA
Summary
Offering excellent communication and organizational skills, ready to adapt and thrive in healthcare environment. Contributes ability to quickly learn healthcare systems and software, alongside strong customer service skills. Experienced with patient registration, insurance verification, and data management. Utilizes strong interpersonal skills to provide exceptional patient support and streamline admission processes. Knowledge of healthcare systems and compliance standards.
Overview
4
4
years of professional experience
Work History
Patient Access Representative
Henry Mayo Newhall Hospital
Santa Clarita, CA
08.2023 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
Patient Access Representative
Providence Holy Cross Medical Center
08.2020 - 12.2021
Education
Psychology
College of The Canyons
Valencia, CASkills
Fluent in Spanish
Timeline
Patient Access Representative
Henry Mayo Newhall Hospital
08.2023 - Current
Patient Access Representative
Providence Holy Cross Medical Center
08.2020 - 12.2021
Psychology
College of The Canyons