Alondra Cervantes
Houston,TX
Summary
At Hostess/Server, excelled in a fast-paced environment, enhancing guest satisfaction through exceptional service and strong multitasking abilities. Skilled in conflict resolution and guest relations, successfully managed reservations and addressed complaints, contributing to a positive team atmosphere. Demonstrated proficiency in cleanliness and hygiene, ensuring a welcoming dining experience for all guests.
Overview
3
3
years of professional experience
Work History
Restaurant Hostess
Hostess/Server
3801 Bellaire Blvd Houston, TX 77025 United States
10.2021 - 08.2024
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Checked in with servers to confirm preparedness before seating customers.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
Education
High School Diploma - Business
Kipp Connect High School
6700 Bellaire Blvd Houston, TX 77074 United State06.2023
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Active Learning
- Cleanliness and hygiene
- Conflict Resolution
- Cash Handling
- Complex Problem-Solving
- Scheduling
- Handling Complaints
- Personal presentation
- Relationship Building
- Guest Relations
- Payment Processing
- Menu Memorization
- Server Support
Languages
English
Full Professional
Timeline
Restaurant Hostess
Hostess/Server
10.2021 - 08.2024
High School Diploma - Business
Kipp Connect High School