Alondra Douce
Atlanta,GA
Summary
Proven leader and adept communicator, excelled as Digital Team Lead at Walmart, enhancing team performance and customer satisfaction through effective training and development. Skilled in appointment scheduling and fostering adaptable work environments, I significantly improved operational efficiencies. Demonstrated commitment to excellence and dependability across roles, ensuring compliance with HIPAA and company policies.
Overview
5
5
years of professional experience
Work History
Patient Registration Associate
Children’s Healthcare Of Atlanta
10.2023 - Current
- Ensured accurate patient data collection by utilizing comprehensive intake forms and verifying information.
- Supported successful audits by maintaining thorough documentation of all registration activities in compliance with established guidelines.
- Implemented strategies to minimize registration errors, leading to increased accuracy in data entry efforts.
- Promoted a positive work environment fostering teamwork among fellow Patient Registration Associates resulting in improved staff morale.
- Maintained strict confidentiality of patient information in accordance with HIPAA regulations and hospital policies.
- Managed high volumes of incoming calls, directing callers to appropriate departments while maintaining diplomacy and professionalism.
- Developed strong relationships with insurance providers leading to more efficient claim processing.
- Demonstrated flexibility adapting quickly to changes in hospital policies or procedures relating to patient registration.
Digital Team Lead
Walmart
09.2021 - 10.2023
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Adjusted equipment to meet different productivity levels.
Sales Associate
Walmart
08.2019 - 09.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
Education
Diploma -
Hiram High School
Hiram, GASkills
Appointment Scheduling
System updates
Insurance verifying
Document filing
Chart pulling
Active Listening we
Flexible and Adaptable
Training and Development
Dependable and Responsible
Languages
Spanish
Full Professional
Timeline
Patient Registration Associate
Children’s Healthcare Of Atlanta
10.2023 - Current
Digital Team Lead
Walmart
09.2021 - 10.2023
Sales Associate
Walmart
08.2019 - 09.2021
Diploma -
Hiram High School