Summary
Overview
Work History
Education
Skills
Timeline
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Alondra Escalante

American Canyon,CA

Summary

I am a Reliable hard worker Shift Leader with 17 years in the restaurant industry. Energetic and passionate with strong organizational skills . Excellent motivational leader I successfully communicate duties and tasks. Im Dedicated to providing highest standard of service and creating warm and welcoming environment for customers. Ready to help with full hand in and full hands out . I’m consistently recognized for hard work , attention to details ,and goal achievements . Multi tasking with Enthusiastic positive leadership.


Overview

17
17
years of professional experience

Work History

Shift Leader

Chevys Freshmex
Vallejo, CA
01.2009 - Current
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays.
  • Enforced company policies and regulations with employees.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Created incentive programs and contests to support and award top performers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Waitress/ Host

Chevys Freshmex
Vallejo, CA
07.2005 - Current
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Greeted new customers, discussed specials and took drink orders.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Checked identification for minimum age for sale of alcoholic beverages.

Manager

Chevys Freshmex
Vallejo, CA
09.2013 - 09.2016
  • Accomplished multiple tasks, projects within timeframes.
  • Cross-trained existing employees to maximize team performance , improve productivity and generate sales.
  • Promote a positive atmosphere to boost employee morale and productivity with daily activities and project to generate sales to our daily budgets. While Cross training staff to maximize guest satisfaction
  • Develop employee feedback , coaching and counseling decisions regarding performance and training needs.
  • Monitoring performance in areas of sales, management and operations of FOH and BOH supervision by identifying and targeting areas in need of improvement.
  • Staff development and training, conducted interviews , onboard new employee with training materials, and schedules .

Education

High School Diploma -

Vallejo High School
Vallejo, CA
06.2005

Skills

  • Role Modeling
  • Employee Coaching and Motivation
  • Training Assistance
  • Team Leadership
  • Cash Sales Counts
  • Sales Expertise
  • Hospitality Service
  • Creative Solutions
  • Loyalty
  • Strong work ethic

Timeline

Manager

Chevys Freshmex
09.2013 - 09.2016

Shift Leader

Chevys Freshmex
01.2009 - Current

Waitress/ Host

Chevys Freshmex
07.2005 - Current

High School Diploma -

Vallejo High School

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Alondra Escalante