Lucia (Adrian) Soriano-Delgadillo
Topeka
Summary
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Overview
1
1
year of professional experience
Work History
Shift Leader
Walgreens
11.2025 - 02.2026
- Enforced company policies and regulations with employees.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Trained new employees and delegated daily tasks and responsibilities.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Customer Service Representative
Walgreens
05.2025 - 11.2025
- Responded to customer requests for products, services, and company information.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Multi-tasked by being able to run the photo lab, as well as the register simultaneously
- Memorize the location of various items in order to assist customers more accurately and effectively
Education
Bachelor of Arts - English Education
Washburn University of Topeka
Topeka, KS05-2029
Skills
- Action planning
- Interpersonal relations
- Positive attitude
- Strategic thinking
- Role modeling
- Team leadership
- Staff training and development
- Client service
- Cash handling
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Shift Leader
Walgreens
11.2025 - 02.2026
Customer Service Representative
Walgreens
05.2025 - 11.2025
Bachelor of Arts - English Education
Washburn University of Topeka