Alondra Garcia
Odessa,TX
Summary
Motivated banking professional, aiming to leverage my abilities to successfully fill the Office skills role at your company. Frequently praised as detail-oriented by my peers, I can be relied upon to help your company achieve your goals. Authorized to work in the US for any employer I enjoy working in an environment that offers a greater challenge, increased benefits for me, and the opportunity to help the company advance efficiently and productively. I am bilingual I have a clear, logical mind with a practical approach to problem solving and a drive to see things through to completion. I enjoy working on my own initiative or in a team. I have the ability of possessing strong commitment to quality customer service coupled with excellent communication skills. Builds customer loyalty by resolving problems and quickly processing transactions. Over3 years of progressive experience in retail banking.
Overview
2
2
Languages
4
4
years of post-secondary education
4
4
years of professional experience
Work History
Teller/Member Service Representative
Southwest Heritage Credit Union
Odessa, Texas
12.2019 - Current
- Answered telephone inquiries on banking products, including checking, savings, loans and lines of credit.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Trained and coached tellers on banking operations to provide exceptional customer service.
- Conducted various branch operations tasks such as balancing and replenishing ATM, TCD and shipment processing.
- Managed branch vault by verifying all cash transactions for accuracy.
- Provided clients with general information on account opening.
- Opened, closed and updated accounts for customers.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products and services.
Teller
My Community Credit Union
Odessa, Texas
06.2019 - 05.2020
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Processed customer transactions promptly, minimizing wait times.
- Educated customers on use of banking website and mobile apps.
- Provided customer records on demand, including account statements and copies of checks.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
Cashier
Rosas Cafe
Odessa, Texas
09.2016 - 08.2018
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Answered questions about store policies and addressed customer concerns.
- Assisted customers in choosing menu items by providing food complementing information.
- Resolved problems with orders quickly and offered refund or replacement.
Education
High School Diploma -
New Tech Odessa
Odessa 08.2015 - 05.2019
Skills
Copy machine (3 years)
undefinedTimeline
Teller/Member Service Representative
Southwest Heritage Credit Union
12.2019 - Current
Teller
My Community Credit Union
06.2019 - 05.2020
Cashier
Rosas Cafe
09.2016 - 08.2018
High School Diploma -
New Tech Odessa
08.2015 - 05.2019
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