Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Alondra Guerrero

Iowa City,IA

Summary

Dedicated support staff with excellent experience in customer satisfaction. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level front desk position. Ready to help team achieve company goals. Friendly with 3 years of experience carrying out clerical and customer service tasks. Detailed and precise when entering medical, financial, and confidential data and assisting colleagues. Skilled at supporting customers with simple and complex needs with professionalism.

Overview

4
4
years of professional experience

Work History

Front Desk Receptionist

Malott Law
04.2023 - Current
  • Front desk, and interpreter
  • Assisting attorney, legal assistants, and clients daily in regards to immigration proceedings
  • Management of all incoming and outbound calls
  • Greeting guests and clients providing superb assistance
  • Tracking and ordering of office supplies
  • Ensure presentable, professional, and welcoming work environment
  • Distribution and proper filing of incoming mail
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.

Bank Teller

Central State Bank
07.2021 - 02.2022
  • Bank teller, responsible for weekend opening and closing
  • Provide service to long time customers and maintain communication and confidentiality of customer accounts.
  • Removed mutilated currency from circulation.
  • Improved customer satisfaction by efficiently processing approximately 30-100 transactions daily and addressing account inquiries .
  • Reconciled cash drawer and resolved discrepancies.
  • Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.

Patient Nutritional Assistant

Mercy Medical Center
10.2019 - 07.2021
  • Helped 20-30 patients daily with ordering of meals in compliance with diets assigned by doctors and physicians
  • Charted in Epic and provided exceptional patient care
  • Monitored intake of patients and calculated nutritional value.
  • Assessed nutrition needs to determine best intervention and care.
  • Developed nutrition-related policies and procedures to facilitate compliance with regulatory standards.

Education

High school diploma -

Columbus Community High School
Columbus Junction, IA
05.2019

Skills

  • Hospital Experience
  • Cash handling
  • Computer skills
  • Banking
  • Microsoft Office
  • Epic
  • Medical Records
  • Patient Care
  • Medical Office Experience
  • Customer service (4 years)
  • Translation
  • Intuit QuickBooks
  • Office Administration
  • Referral Coordination
  • Data Entry
  • Customer Complaint Resolution
  • Multi-Line Phone Systems
  • Sensitive information handling
  • Mail Sorting
  • Security awareness
  • Front Office Management
  • Scheduling appointments
  • Punctual and Reliable

Languages

Spanish
Native or Bilingual

Timeline

Front Desk Receptionist

Malott Law
04.2023 - Current

Bank Teller

Central State Bank
07.2021 - 02.2022

Patient Nutritional Assistant

Mercy Medical Center
10.2019 - 07.2021

High school diploma -

Columbus Community High School
Alondra Guerrero