Alondra Navarrete
Turlock ,CA
Summary
Motivated to work with patients, families and care teams efficiently. Friendly, adaptable, and collaborative professional successful devising satisfying solutions to complex problems.
Overview
4
4
years of professional experience
Work History
Patient Care Coordinator
Optum Serve Healthcare
04.2020 - 12.2023
- Greeted and assisted patients with check-in procedures.
- Delivered excellent patient experiences and direct care.
- Monitored patient health records for accuracy to meet compliance with healthcare guidelines.
- Worked with patients to ascertain issues
- Responded to inquiries by directing calls to appropriate personnel.
- Delivered support to medical staff in completion of patient paperwork.
- Complied to all state and federal guidelines (HIPPA)
- Provided excellent customer service to patients and medical staff.
- Greeted and assisted patients with check-in procedures.
Translator
Optum Serve Healthcare
04.2020 - 12.2023
- Translated procedures from English to Spanish speaking patients.
- Explained any procedure directed by RN or LVN/LPN
- Helped set up Patient Portal accounts using company website
- Maintained message content, tone, and emotion as closely as possible.
- Equipped healthcare providers with cultural information to promote appropriate provision of health services.
- Interpreted services to families during process of scheduling initial visit and coordination of ongoing treatment.
Lab Technician - COVID-19 Unit
Optum Serve Healthcare
04.2020 - 12.2023
- Compiled and maintained paper and electronic records to meet regulatory guidelines and departmental quality assurance requirements.
- Processed COVID-19 specimens promptly to meet turnaround time.
- Instructed patients on proper procedures to collect samples for COVID-19 testing.
- Operated, maintained and repaired highly complex research instruments and equipment.
- Stored and disposed of various samples and hazardous materials using prescribed methods.
- Labeled COVID-19 samples with patient information.
- Conducted wide range of laboratory tests and recorded results.
- Patient Data Entry
Education
Bachelor of Business Administration - Human Resources Management
California State University Stanislaus
Turlock, CA05.2025
High School Diploma -
Patterson High School
Patterson, CA05.2019
Skills
- Office Administration
- Healthcare operations
- HIPAA Compliance
- Medical Data Collection
- Appointment Scheduling
- Patient Care Coordination
Languages
Spanish
Native or Bilingual
Timeline
Patient Care Coordinator
Optum Serve Healthcare
04.2020 - 12.2023
Translator
Optum Serve Healthcare
04.2020 - 12.2023
Lab Technician - COVID-19 Unit
Optum Serve Healthcare
04.2020 - 12.2023
Bachelor of Business Administration - Human Resources Management
California State University Stanislaus
High School Diploma -
Patterson High School
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