Alondra Northern
South Haven,MI
Summary
Proven track record in enhancing customer satisfaction and loyalty, demonstrated during my tenure at Old Navy. Skilled in cash handling accuracy and exceptional customer service, I excel in fast-paced environments, ensuring operational excellence. My ability to foster teamwork and collaboration, alongside effective problem-solving, has significantly contributed to achieving business goals. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Motivated with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
5
5
years of professional experience
Work History
Sales Associate
Old Navy
02.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Sales Associate
Hollister.Co
09.2023 - Current
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Engaged with customers to build rapport and loyalty.
Nursing Home Volunteer
Nursing Homes
02.2024 - 05.2024
- Contributed to a positive atmosphere within the nursing home by consistently demonstrating kindness, empathy, and respect towards both residents and staff members.
- Enhanced resident well-being by providing compassionate companionship and engaging in meaningful conversations.
- Participated in special events and celebrations, creating memorable experiences for both residents and their families.
- Supported the planning and execution of recreational activities to boost resident morale and social engagement.
NAACP Panelist
Greater Rockford Chamber Of Commerce
04.2024 - 04.2024
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
Jane Addams Development
Food Distrubution Volunteer
09.2022 - 04.2024
- Cultivated warm relationships with regular customers.
- Served food and beverages promptly with focused attention to customer needs.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Youth Development Mentor
Youth Development Camp
05.2023 - 09.2023
- Served as a role model for professionalism, integrity, and dedication within the mentorship program environment.
- Enhanced mentee performance by providing personalized guidance and support.
- Served as role model for mentees by demonstrating strong values and ethical standards.
- Guided mentees in overcoming challenges by sharing personal experiences and offering practical advice.
Sales Associate
The Momentum
05.2022 - 08.2023
- Managed returns, exchanges and refunds in accordance with store policy.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Sales Associate
Urban Foundry Architecture
11.2019 - 05.2022
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Engaged with customers to build rapport and loyalty.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Education
Bachelor of Science - Psychology
Central Michigan University
Mount Pleasant, MI05.2026
High School Diploma -
South Haven High School
South Haven, MI06.2022
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Excellent people skills
- Exceptional customer service
- Cash Handling Accuracy
Volunteering
I am deeply passionate about dedicating my time and efforts to volunteering for individuals and organizations in need. My commitment to serving others extends across various causes and communities, driven by a sincere desire to make a positive impact and contribute meaningfully to society.
Timeline
NAACP Panelist
Greater Rockford Chamber Of Commerce
04.2024 - 04.2024
Sales Associate
Old Navy
02.2024 - Current
Nursing Home Volunteer
Nursing Homes
02.2024 - 05.2024
Sales Associate
Hollister.Co
09.2023 - Current
Youth Development Mentor
Youth Development Camp
05.2023 - 09.2023
Jane Addams Development
Food Distrubution Volunteer
09.2022 - 04.2024
Sales Associate
The Momentum
05.2022 - 08.2023
Sales Associate
Urban Foundry Architecture
11.2019 - 05.2022
Bachelor of Science - Psychology
Central Michigan University
High School Diploma -
South Haven High School