Alondra Pena
Chicago,IL
Summary
Highly personable and skilled in customer service, with background as Host and Hostess in restaurant, lounge, and coffee shop settings. Possess strong organizational skills to manage reservations and seating arrangements efficiently. Known for creating welcoming atmosphere for guests and addressing needs promptly, resulting in improved customer satisfaction. Proven ability to work effectively under pressure while maintaining smooth operation of front-of-house activities.
Overview
4
4
years of professional experience
Work History
Host
Land And Sea Dept
Chicago, IL
10.2022 - Current
- Provided excellent customer service by anticipating customer needs.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Greeted customers, answered questions and recommended specials to increase profits.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Answered phones promptly to record and confirm reservations.
- Spoke with patrons to make conversation, answer questions or to respond to complaints.
Host
Quartino Ristorante
Chicago, IL
04.2022 - 10.2022
- Greeted customers, answered questions and recommended specials to increase profits.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Received and recorded patrons' dining reservations.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
Server
D’ Nuez
Chicago, IL
05.2021 - 03.2022
- Trained new employees to perform duties.
- Delivered food orders promptly and courteously.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Informed customers of daily specials and signature menu items.
Front of House Team Member
Chick-fil-A
Chicago, Illinois
01.2021 - 05.2021
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Facilitated smooth communication between kitchen staff and front-of-house team.
- Explained menu items, took orders and delivered food courses according to instruction.
- Trained new front-of-house staff on policies, procedures, and customer service standards.
- Memorized menu and offered discerning recommendations, remained steps ahead of patrons' needs and desires and accurately gauged level of interest in conversation and small talk.
- Greeted guests upon arrival, providing a warm and welcoming atmosphere.
Education
Bachelor of Arts - Education
DePaul University
Chicago, IL05-2027
Skills
- Task prioritization
- Workflow optimization
- Table assignment coordination
- Reservation management
- Customer service
- Adaptable to change
- Detail-oriented
- Multitasking proficiency
Timeline
Host
Land And Sea Dept
10.2022 - Current
Host
Quartino Ristorante
04.2022 - 10.2022
Server
D’ Nuez
05.2021 - 03.2022
Front of House Team Member
Chick-fil-A
01.2021 - 05.2021
Bachelor of Arts - Education
DePaul University