Alondra Santos-Gotay
Hillsborough,NC
Summary
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales. Reliable Sales Associate with strengths in inventory management, training and customer service. Friendly, knowledgeable and hard-working team player. Proven success in satisfying sales objectives and securing repeat patronage.
Overview
6
6
years of professional experience
Work History
Sales Associate
Cricket Wireless
Hillsborough, NC
03.2024 - Current
- Utilizing a consultative sales approach to effectively guide customers through available options.
- Fulfilling online orders and conducting outbound calls to both current and prospective customers.
Customer Service Specialist
Adapt Health
High Point, North Carolina
08.2023 - 12.2023
- Handling inbound calls and emails and meticulously recording call details.
- Executing order processing, validating documentation, completing insurance verification, and acquiring pre-authorization.
- Navigating electronic medical record (EMR) systems proficiently.
- Reaching out to patients for updates on documentation.
Reservation Agent
Floridays Resort
Orlando, FL
01.2023 - 07.2023
- Arranging air travel, accommodations, and excursions for clientele.
- Managing matters such as insurance coverage or potential conflicts with existing travel arrangements that individuals may have already arranged for themselves.
Omni Lead
Party City
Apopka, FL
08.2022 - 07.2023
- Freight processing and stocking products while maintaining an organized stock room.
- Comply with merchandise receiving and safety and handling guidelines.
- Maintain presentation standards.
Assistant Manager Fuel Associate
Walmart
Apopka, FL
06.2020 - 08.2022
- Ensured smooth running of fuel station operations through compliance with regulations and consistent stocking of shelves with grab-and-go items.
Cashier
The Home Depot
Apopka, FL
08.2020 - 06.2021
- Delivered fast and welcoming service by proactively engaging with customers, addressing their needs, and offering assistance.
- Oversaw the in-stock status of designated areas along with managing all aspects of checkout and return transactions.
Security Officer / Guard
Universal
Orlando, Florida
10.2018 - 08.2020
- Safely oversaw crowd management, responded swiftly to reports and emergencies, and upheld park security.
- Handled a high volume of guest, employee, and agency complaints while providing prompt assistance through phone conversations and radio interactions.
Crew Trainer
MacDonald
Apopka, FL
06.2018 - 08.2019
- Maintained positive customer interactions to enhance their experience
- Took customer orders and prepared McDonald's signature meals.
Education
High school diploma -
Apopka High School
Apopka, FL08.2018
Skills
- Cash Handling
- Data Entry and Recording
- Documentation review
- Team lead
- Order Processing
- Product Sales
- Inventory Control
- Relationship Building
- Multi-tasking strength
- Problem-Solving
- Strategic Planning
- B2B sales and customer service
- Food Production
Languages
Spanish - Fluent
References
References available upon request.
Timeline
Sales Associate
Cricket Wireless
03.2024 - Current
Customer Service Specialist
Adapt Health
08.2023 - 12.2023
Reservation Agent
Floridays Resort
01.2023 - 07.2023
Omni Lead
Party City
08.2022 - 07.2023
Cashier
The Home Depot
08.2020 - 06.2021
Assistant Manager Fuel Associate
Walmart
06.2020 - 08.2022
Security Officer / Guard
Universal
10.2018 - 08.2020
Crew Trainer
MacDonald
06.2018 - 08.2019
High school diploma -
Apopka High School