Yesenia Martinez Romero
Hayward,CA
Summary
Business professional with keen eye for administrative excellence and customer service. Proven track record in managing reception duties with high accuracy, ensuring smooth daily operations and client satisfaction. Thrives in team settings and adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving.
Overview
16
16
years of professional experience
Work History
Receptionist
All Saints Sub-Acute & Skilled Nursing
09.2016 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Corresponded with clients through email, telephone, or postal mail.
Administrative Assistant
Nacho's Landscaping and Maintenance
01.2010 - 04.2016
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Cashier
Ross Dress for Less
03.2009 - 03.2014
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
James Logan High School
Union City, CA06-2002
Skills
- Appointment scheduling
- Data inputting
- Office administration
- File management
- Administrative support
Languages
Spanish
Native or Bilingual
Timeline
Receptionist
All Saints Sub-Acute & Skilled Nursing
09.2016 - Current
Administrative Assistant
Nacho's Landscaping and Maintenance
01.2010 - 04.2016
Cashier
Ross Dress for Less
03.2009 - 03.2014
High School Diploma -
James Logan High School
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