Front Desk Receptionist
Hostería Del Mar
San Juan, PR
05.2025 - 09.2025
- Greeted guests warmly, ensuring a positive first impression and customer satisfaction.
- Managed phone calls and inquiries efficiently, directing them to appropriate departments.
- Maintained accurate records of guest check-ins and check-outs using hotel management software.
- Assisted guests with reservations and provided information on local attractions and services.
- Coordinated with housekeeping staff to ensure timely room readiness for incoming guests.
- Responded promptly to guest requests, resolving issues to enhance overall experience.