Summary
Overview
Work History
Education
Skills
yoga
Timeline
Generic

Alonna Mayo

New Orleans,LA

Summary

Proven to excel in high-pressure environments, I significantly enhanced guest experiences at Scrambled Cafe by leveraging exceptional customer service and adept cash handling skills. My background includes transforming document management for Irregular Properties, showcasing a strong work ethic and a knack for streamlining processes, resulting in a 20% increase in efficiency. Motivated [Job Title] with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences. Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Dependable [Job Title] successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Overview

5
5
years of professional experience

Work History

Server

Scrambled Cafe
New Orleans, LA
03.2023 - 08.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Catering Server

Staffing LLC
New Orleans, LA
11.2021 - 12.2023
  • Assisted in event setup and teardown, ensuring a smooth transition between functions.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
  • Enhanced guest experience by providing exceptional service during catered events.

Documentation Executive

Irregular Properties
New Orleans, LA
09.2019 - 12.2021
  • Assisted in the migration of paper-based files to digital formats, improving accessibility and reducing storage requirements.
  • Enhanced overall document quality through thorough proofreading and editing tasks.
  • Produced clear instructional materials that facilitated staff training sessions on new software systems or policies.
  • Streamlined workflow processes for increased efficiency and reduced errors.

Education

High School Diploma -

Coatesville Area Senior High Schoolspo
Coatesville, PA

No Degree - Undecided

Bloomsburg University of Pennsylvania
Bloomsburg, PA

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement

yoga

I won a yoga competition this summer at the first black owned yoga studio in New Orleans! 

Timeline

Server

Scrambled Cafe
03.2023 - 08.2024

Catering Server

Staffing LLC
11.2021 - 12.2023

Documentation Executive

Irregular Properties
09.2019 - 12.2021

High School Diploma -

Coatesville Area Senior High Schoolspo

No Degree - Undecided

Bloomsburg University of Pennsylvania
Alonna Mayo