Alonna McLemore
Harrison,AR
Summary
Dynamic leader with proven expertise in team leadership and complex problem-solving. Honed skills at Ranch House Cafe. Excels in enhancing customer satisfaction and resolving conflicts, showcasing exceptional verbal communication and innovative thinking. Achieves significant improvements in service delivery and employee engagement through a results-oriented approach.
Overview
6
6
years of professional experience
Work History
Manager
Ranch House Cafe
10.2022 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Server
Ranch House Cafe
08.2018 - 10.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Education
High School Diploma -
Bergman High School
Harrison, AR05-2020
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Calm and Professional Under Pressure
- Problem Resolution
- Logical reasoning
- Problem Identification
- Innovative thinking
Timeline
Manager
Ranch House Cafe
10.2022 - Current
Server
Ranch House Cafe
08.2018 - 10.2022
High School Diploma -
Bergman High School
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