Alonso Ortiz
Rohnert Park,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Results-driven Manager known for high productivity and efficient task completion. Specialize in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless project execution and team cohesion.
Overview
10
10
years of professional experience
Work History
Manager
Metro by T-Mobile
Santa Rosa, CA
05.2017 - 03.2023
- Conducted performance reviews for team members.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Provided leadership during times of organizational change or crisis situations.
- Ensured compliance with regulatory requirements and industry standards.
- Coached, mentored and trained team members in order to improve their job performance.
- Ordered inventory.(Phones, Cases, Chargers, etc.)
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
Dishwasher
Brixx
Petaluma, CA
05.2016 - 05.2017
- Washed Dishes
Cook
KFC
Petaluma , CA
04.2015 - 05.2016
- Cooked all the chicken for the store
- Cleaned the back every night
- Washed dishes after closing
Cashier/Cook's Assistant
Solo Pollo
Petaluma, California
04.2013 - 11.2013
- Issued receipts, refunds, credits or change due to customers.
- Cooked food for customer.(burritos, quesadillas, tacos,.ex)
- Washed dishes
- Cleaned up after customers
- Cleaned restaurant at the end of the day.
Education
High School Diploma -
San Antonio High School
California 05-2016
Skills
- Customer Data Confidentiality
- Issue and Complaint Resolution
- Workforce Management
- Understanding Customer Needs
- Can Type 50 WPM Consistently
- Responding to Difficult Customers
- Calm and Professional Under Pressure
- Courteous with Strong Service Mindset
- Data Entry and Maintenance
- POS Systems and Ordering Platforms
- Efficient and Detail-Oriented
- Time Management
- Telephone Management
Languages
Spanish
Professional
Timeline
Manager
Metro by T-Mobile
05.2017 - 03.2023
Dishwasher
Brixx
05.2016 - 05.2017
Cook
KFC
04.2015 - 05.2016
Cashier/Cook's Assistant
Solo Pollo
04.2013 - 11.2013
High School Diploma -
San Antonio High School