Alonzo Hester
Customer Service
Katy,TX
Summary
Customer-oriented, strategic-thinking sales management professional successful in cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections and persuasively introducing products. Well-versed in implementing pricing models, managing vendor relations and expanding territory.
Overview
33
33
years of professional experience
Work History
Installation Technician
AT&T
09.2012 - Current
- Ranked in top percent 10% consistently for customer surveys per visit
- Achieved 100% accident free safety for 10 years
- Scanned customers' cable systems electronically to pinpoint potential problems.
- Managed over 5 customers home visits per day
- Increased mobility sales with customer by 10% while on installations
- Diagnosed and troubleshot system faults, identifying equipment issues and resolutions
- Installed and configured new equipment and systems according to company standards.
- Maintained updated knowledge of all equipment, products, and services to properly educate customers
Sales Manager
RadioShack
05.1996 - Apr2012
- Exceeded sales goals and improved profitability ranging from 10-60% by aligning sales strategies and business plans with market trends
- Boosted revenue and facilitated sales activity from 10-30% while developing consistent employee measurements for exceeding goals
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives
- Performed sales consultations and educated clients on products and services
- Reduced process gaps by hiring, supervising and coaching employees on sales strategies and protocols, optimizing performance, growth and profitability.
SME
The Home Depot Inc
09.2000 - 09.2001
- Managed 50-100 customers per night to drive sale readiness
- 100 % accident free with store equipment and devices
- Maintained work areas and kept organized
- Maintained inventory shrinkage
- Worked with multidisciplinary teams in new product rollout, effectively addressing inquiries and troubleshooting issues.
- Increased sales with garden center due to display readiness
E4 Corporal
US Army
Honolulu, HI
10.1990 - 10.1995
- Achieved Honorable discharge for active duty
- Recipient of Army achievement medal
- Graduated from Advanced leadership academy
- !00%accident free with use of Heavy Equipment operation,
- Lead Unit of 30 soldiers on numerous projects
- Responsible for building numerous training facilities for base
- Proven ability to learn quickly and adapt to new situations.
Education
Associate of Arts -
Some College
Cypress, TX05.2027
High School Diploma -
US Army Leadership Academy
02.1994
High School Diploma -
John Ehret High School
05.1990
Skills
- Sales expertise
- Problem-solving abilities
- Diagnosing issues
- Instructing customers
- Troubleshooting
- Communication
- Profit and revenue-generating strategies
- Exceptional multi-tasker
- Technologically savvy
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
You only have to do a few things right in your life so long as you don’t do too many things wrong.
Warren Buffett
Timeline
Installation Technician
AT&T
09.2012 - Current
SME
The Home Depot Inc
09.2000 - 09.2001
Sales Manager
RadioShack
05.1996 - Apr2012
E4 Corporal
US Army
10.1990 - 10.1995
Associate of Arts -
Some College
High School Diploma -
US Army Leadership Academy
High School Diploma -
John Ehret High School