Alonzo Osuna
San Diego,CA
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Associate
Urban Outfitters
10.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Greeted customers and helped with product questions, selections, and purchases.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
Student Worker, Athletics
Cibola High School, Yuma Union High School District
04.2021 - 05.2022
- Took and followed detailed directions from others.
- Worked in team environment to maintain high levels of productivity.
- Collaborated with team members to execute successful campus events, ensuring smooth operations from planning to execution.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Provided emergency care, first aid and initial evaluations for any injury occurring on field, during practice, or while exercising.
- Assisted with event coverage coordination to ensure appropriate injury prevention strategies were implemented during competitions.
Education
Bachelor of Arts - Criminal Justice
San Diego State University
San Diego, CA05-2026
High School Diploma -
Cibola High School
Yuma, AZ05-2022
Skills
- Customer service
- Teamwork and collaboration
- Multi-tasking strength
- Time management
- Outgoing personality
- Professional demeanor
Certification
- Basic Life Support Certification (BLS)
- OSHA Certified
Timeline
Sales Associate
Urban Outfitters
10.2023 - Current
Student Worker, Athletics
Cibola High School, Yuma Union High School District
04.2021 - 05.2022
- Basic Life Support Certification (BLS)
- OSHA Certified
Bachelor of Arts - Criminal Justice
San Diego State University
High School Diploma -
Cibola High School
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