Alonzo Padilla

• Greeted customers and provided excellent customer service.
• Prepared alcoholic and non-alcoholic beverages according to recipe standards.
• Ensured proper sanitation of bar area, glassware, utensils, and equipment.
• Maintained both tables on lengthy 4-5 course meals while upholding drinks at the bar.
• Ensured guests satisfaction in both experience, beverage, and Food.

• Greeted guests and answered any questions they had about the menu.
• Provided excellent customer service to ensure a pleasant dining experience for all patrons.
• Assisted servers with carrying food from kitchen to tables, refilling drinks, and clearing away dirty dishes.

• Trained new employees on proper hospitality protocols according to company guidelines.
• Exceeded customer satisfaction by finding creative solutions to problems.
• Recognized by management for providing exceptional customer service.
• Developed and implemented hospitality policies to ensure guest satisfaction.

Executed all FOH tasks at above exceptional level

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Would execute Most BOH operations when needed

Operated many different positions very efficiently in high volume hours

- Running food

- Guest Service Assistant ( Bussing, engaging with guests, table touching, sanitation)

- Expediting Plates to tables/ Orders via app and third-party delivery

- Operating POS and Cashier station

- Barback

- Quality checking orders and bagging for delivery and app pick-ups

• Safely retrieve and deliver orders from various locations
• Contacting customers and ensuring their experience with UberEats is top notch
• Safely drive and respect the rules of the road and other civilians while driving
• Working up to 10 hours with no complications.

• Took orders and packed items for customer deliveries
• Trained 3 new hires
• Manually inspected items
• Followed loss prevention procedures
• Worked efficiently and swiftly in rush days for long periods of time at once
• Coordinated work with multiple other team members to efficiently work together.

• Ensured Quality was perfect before sending out food
• Took tables and ran food
• Guests satisfaction was top priority
• Pre bussed tables or busy nights to get ready for next guests

• Efficiently took tables and learned basics of Hospitality
• Managed multiple tables at once
• Ensuring Guests are satisfied
• Understanding Guests needs without asking