Aloria Eppinger
Temple,TX
Summary
Dynamic and reliable professional with proven customer service and team leadership skills honed at Canes Chicken Fingers. Successfully enhanced customer satisfaction through efficient transaction processing and problem-solving. Experienced in cash handling and training staff, ensuring operational excellence and a positive dining experience.
Overview
4
4
years of professional experience
Work History
Cashier Team Lead
Canes Chicken Fingers
02.2023 - Current
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Trained team members on cash register operation and cash handling.
- Restocked and organized merchandise in front lanes.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
Restaurant Hostess
Cracker Barrell
02.2022 - 03.2023
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
Education
Temple High School
Temple, TXSkills
- Customer service
- Team leadership
- Problem-solving
- Cash handling
- Punctual and reliable
Timeline
Cashier Team Lead
Canes Chicken Fingers
02.2023 - Current
Restaurant Hostess
Cracker Barrell
02.2022 - 03.2023
Temple High School
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