Alorria Smith
Washington,DC
Summary
Results-driven professional with 4+ years of experience in data entry and public health within a medical setting. Expertise in managing patient-centric office operations, streamlining internal and external communications, and supporting administrative, financial, and operational functions. Proven ability to enhance efficiency, drive business objectives, and deliver high-quality results.
Overview
7
7
years of professional experience
Work History
Program Coordinator
Health Services for Children with special needs
Washington
05.2024 - Current
- Spearheaded the development and implementation of innovative programs that directly supported the agency's strategic goals and addressed key community needs.
- Proactively resolved program-related issues and conflicts by fostering a culture of collaboration and problem-solving among staff, ensuring smooth operations and high-quality outcomes.
- Advocated for and successfully secured health insurance coverage for low-income children with special needs, increasing access to essential medical care and significantly improving health outcomes.
- Delivered expert consultation and strategic advice to administration and division managers, influencing key decisions and enhancing program efficiency and impact.
- Exercised sound judgment in making high-level decisions regarding program policies, operations, and administrative procedures, ensuring compliance and consistent program performance.
- Cultivated and strengthened relationships with external stakeholders, including healthcare providers and advocacy organizations, to improve service delivery and access to resources.
- Monitored program performance and assessed key metrics, ensuring all initiatives met established goals, delivered measurable outcomes, and adhered to industry best practices.
- Championed initiatives to identify gaps in services, proposing and implementing creative solutions that improved access to care for children with special needs.
- Led staff training and professional development initiatives, enhancing team capabilities and ensuring the consistent application of program standards and best practices.
Lead Clinical Coordinator
Kaiser Permanente
07.2022 - 05.2024
- Spearheaded comprehensive patient care support, expertly assisting healthcare providers with examinations, procedures, and treatments while addressing both patient and provider needs.
- Directed efficient clinic operations by strategically scheduling appointments, proactively managing the daily calendar, and serving as the primary point of contact for patient inquiries, resulting in improved appointment adherence and patient satisfaction.
- Streamlined administrative functions, including managing critical office correspondence, organizing filing systems, and coordinating complex travel arrangements for clinical staff, contributing to a well-organized and efficient clinic environment.
- Provided thorough education on maintenance, medication use, and follow-up care instructions, empowering patients to actively participate in their care and improve health literacy.
- Cultivated a positive and productive work environment by maintaining a clean and organized clinic space, proactively collaborating with the healthcare team, and mentoring junior clinical support staff to enhance overall team performance and morale.
Patient Care Technician
Medstar Georgetown University Hospital
Washington
07.2018 - 07.2022
- Streamlined patient treatment scheduling processes, improving patient flow and minimizing scheduling conflicts.
- Served as a proactive liaison between patients and a multidisciplinary healthcare team, effectively communicating patient needs and concerns, resolving inquiries efficiently, and contributing to enhanced patient satisfaction.
- Strictly adhered to and reinforced infection control protocols, consistently maintaining a safe and hygienic environment for patients and staff.
- Meticulously managed and updated electronic health records (EHR), ensuring data integrity and compliance with relevant regulations, and facilitating accurate and efficient information retrieval for the healthcare team.
- Provided empathetic emotional support and companionship to patients, fostering a positive and comforting environment that contributed to their overall well-being and reduced anxiety, as indicated by patient feedback.
- Collaborated effectively with nurses and other healthcare professionals in the development and implementation of individualized patient care plans, contributing valuable insights and ensuring a coordinated, holistic approach to treatment that improved patient outcomes.
- Utilized computer systems for charting patient data, ensuring accurate and timely documentation.
- Conducted diligent hourly patient rounds, proactively anticipating and addressing patient needs, ensuring prompt response to call lights, and contributing to a higher level of patient comfort and safety.
Clinical Coordinator
Children’s National Hospital
Washington
07.2020 - 10.2021
- Conducted in-depth research and analysis of public health data and trends to identify key community health needs and inform program development.
- Led community outreach and engagement activities to improve access to healthcare services and promote health education.
- Advocated for public health policies and practices to improve population health outcomes and ensure equitable access to care.
- Facilitated communication between patients, families, healthcare providers, and interdisciplinary teams to coordinate comprehensive patient care.
- Developed patient education materials and resources to support informed decision-making and improve health literacy.
- Assessed and identified gaps in healthcare services, recommending strategies for improvement based on community feedback and health assessments.
- Designed, implemented, and evaluated public health programs and initiatives to address pressing health issues in the community.
- Monitored and assessed the effectiveness of public health interventions, making data-driven adjustments to enhance program outcomes.
- Stayed current on public health regulations and guidelines, ensuring all programs and interventions complied with legal and ethical standards.
- Collaborated with physicians, nurses, and other healthcare professionals to develop and implement individualized treatment plans based on patient needs.
- Acted as a liaison between public health agencies, healthcare providers, and community organizations to streamline resources and enhance service delivery.
Education
Bachelor of Science - Public Health, Minor in Public Policy
Grand Canyon University
Phoenix, AZ05-2026
High School Diploma -
Gwynn Park High School
Brandywine, MD05-2017
Skills
- Program management
- Health policy advocacy
- Community outreach
- Patient education
- Data analysis
- Training coordination
Timeline
Program Coordinator
Health Services for Children with special needs
05.2024 - Current
Lead Clinical Coordinator
Kaiser Permanente
07.2022 - 05.2024
Clinical Coordinator
Children’s National Hospital
07.2020 - 10.2021
Patient Care Technician
Medstar Georgetown University Hospital
07.2018 - 07.2022
Bachelor of Science - Public Health, Minor in Public Policy
Grand Canyon University
High School Diploma -
Gwynn Park High School