AlShams Hood
Albany,NY
Summary
Dedicated, hard-working college student seeking employment with flexible hours where I can utilize my skills in quality customer interaction, satisfaction, and contribute to a team-focused work culture. Currently seeking growth opportunities in a customer-oriented role.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Supervisor
CVS
03.2023 - Current
- Supervise and coordinate the daily operations of the store, ensuring efficient workflow and customer satisfaction
- Manage staff, including training, scheduling, and performance evaluations
- Handle cash register operations and ensure accuracy in transactions
- Maintain inventory control and stock levels, ensuring the store is well-stocked
- Assist with customer service inquiries, resolve complaints, and enhance the customer experience
- Ensure compliance with safety and company policies, contributing to a safe working environment
AP Investigator
Walmart
01.2023 - Current
- Complete clerical records and reports on incidents
- Promoted to Asset Protection due to reliability and conscientiousness
- Entrusted with the security of the building and stock
- Maintained customer and staff safety through proper protocol
Opportunities Program Ambassador
Maria College of Albany
05.2022 - Current
- Exemplified the college mission of service, hospitality, justice, diversity, and scholarship
- Provided one-on-one guidance and support to new students in the Opportunities Program
- Represented the Opportunities Program at college and community events
Walmart Associate
Walmart
03.2022 - 01.2023
- Restocked merchandise during the early shift
- Assisted customers at the self-checkout and provided support for transactions
Education
College Student - Healthcare Management
Maria College of Albany
Albany, NY05-2025
Skills
- Microsoft Office365 (4 years)
- Customer Service and Support (3 years)
- Asset Protection (Less than1 year)
- Cash Register Operation
- Stocking and Inventory Management
- Team Leadership and Staff Supervision
Certification
Asset Protection Certification – April2023 to Present
Languages
Arabic
Native or Bilingual
Turkish
Limited Working
English
Native or Bilingual
Timeline
Shift Supervisor
CVS
03.2023 - Current
AP Investigator
Walmart
01.2023 - Current
Opportunities Program Ambassador
Maria College of Albany
05.2022 - Current
Walmart Associate
Walmart
03.2022 - 01.2023
College Student - Healthcare Management
Maria College of Albany