Altaf Hyath
Tucker,GA
Summary
Enthusiastic, Responsible Technician with excellent troubleshooting, customer service and analytics skills with more one year, Hardworking and Passionate, Highly effective in complying with safety requirements evidenced by zero work loss days. Savvy expert in fixing Phones, Gaming Consoles, Laptops, Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
2
2
years of professional experience
1
1
Certification
Work History
General Store Technician
uBreakiFix
02.2023 - 05.2024
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Observed equipment operation to diagnose and troubleshoot reported issues.
- Completed job reports and logs immediately following service calls.
- Applied critical thinking and research to address complex issues.
General Store Assistant
GameStop
09.2022 - 01.2023
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
High School Diploma -
Tucker High School
Tucker, GA05.2022
Associate of Business Administration - Businesses Administration
Georgia State University
Tucker, GA08.2024
Bachelor of Business Administration - Computer Information Systems
Georgia State University
05.2026
Skills
- Customer Communications
- Multi-tasking
- Meeting deadlines
- Relationship Building
- Installation and Repair
- Maintenance and repairs
- Mechanical Knowledge
- Tech-Savvy
Affiliations
- Asurion (Verizon and AT&T)
- Samsung
Leadership And Involvement
- Managed store operations 2 times a week when a store manager was not present
- Managed in opening and closing procedures, and sustained store order and cleanliness for optimal customer and employee experience, securing of store premises by arming store's security system
- Organized inventory, categorized shipping and receiving inventory to correct locations, stored customer's devices in a secure location, and maintained records of past inventory
- Trained new employees in both FOH and BOH functions, procedures, and operations
Certification
- Certified, General Store Technician, uBreakiFix - February 2023- May 2024
Timeline
General Store Technician
uBreakiFix
02.2023 - 05.2024
General Store Assistant
GameStop
09.2022 - 01.2023
High School Diploma -
Tucker High School
Associate of Business Administration - Businesses Administration
Georgia State University
Bachelor of Business Administration - Computer Information Systems
Georgia State University