ALTEECIA IVORY
Katy,Tx
Summary
Detail-oriented insurance professional with hands-on experience in auto claims handling, liability evaluation, and customer-centered dispute resolution. Demonstrated ability to investigate losses, assess coverage, and negotiate outcomes while maintaining compliance with state regulations and company guidelines. Known for clear documentation, analytical decision-making, and empathetic communication with injured parties. Seeking an Bodily Injury Adjuster role with Allstate.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Auto Claims Adjuster
Progressive Insurance Company
03.2025 - Current
- Conducted prompt, fair, and thorough investigations of auto claims, including liability determination and coverage analysis.
- Evaluated injury exposures, and identified potential bodily injury risks in unrepresented claimant files.
- Communicated with claimants, insureds, and vendors to clarify facts, manage expectations, and move claims toward resolution.
- Maintained accurate, detailed claim notes and documentation in accordance with company and regulatory standards.
- Negotiated property damage and emerging injury components while mitigating fraud and exaggerated claims.
- Managed a high-volume caseload while meeting cycle-time and quality metrics.
Consumer Loan Officer
Smart Financial Credit Union
07.2023 - 07.2024
- Evaluated financial documents and creditworthiness to approve loan applications.
- Ensured compliance with all regulatory requirements and internal policies.
- Built strong client relationships through clear communication and personalized solutions.
- Collaborated with team members to identify and mitigate potential risks in loan portfolios.
- Provided comprehensive documentation and reporting for regulatory audits.
- Submitted loan applications to underwriter for verification and recommendations.
Credit Risk Analyst
Vroom Automotives
05.2021 - 07.2023
- Analyzed complex financial data to assess risk and recommend credit decisions.
- Investigated discrepancies in documentation and resolved issues promptly.
- Maintained meticulous records to support compliance and audits.
- Presented findings to leadership to improve risk strategies.
- Streamlined reporting processes to improve efficiency.
- Reviewed and verified income, credit reports and employment histories for each borrower.
Senior Member Service Specialist
Texas Dow Employees Credit Union
12.2019 - 05.2021
- Delivered high-quality customer service while managing complex account issues.
- Assisted members with loan processing, dispute resolution, and account adjustments.
- Conducted thorough reviews of account activity to detect and address potential fraud.
- Trained junior staff on compliance and operational protocols.
- Ensured accurate documentation and adherence to regulatory standards.
Fraud Operations Specialist
JPMorgan Chase
01.2018 - 07.2019
- Investigated fraudulent transactions, analyzing patterns to prevent recurrence.
- Filed detailed reports on suspicious activities in compliance with regulatory guidelines.
- Collaborated with internal teams and external agencies to resolve fraud cases.
- Improved detection and reporting workflows, enhancing operational efficiency.
- Provided fraud prevention education to clients and team members.
Education
Bachelor of Science - Business Management
Prairie View A&M University
Prairie View, TX05.2028
Skills
- Critical Thinking
- Problem Solving
- Claims Evaluation
- Customer Advocacy and Support
- Accurate Documentation
- Policy interpretation
- Time Management
- Risk Assessment and Decision-Making
- Customer Relations
- Fraud Detection
- Negotiation and Conflict Resolutions
Certification
Texas All Lines Adjusters License
LANGUAGES
English (Fluent)
Timeline
Auto Claims Adjuster
Progressive Insurance Company
03.2025 - Current
Consumer Loan Officer
Smart Financial Credit Union
07.2023 - 07.2024
Credit Risk Analyst
Vroom Automotives
05.2021 - 07.2023
Senior Member Service Specialist
Texas Dow Employees Credit Union
12.2019 - 05.2021
Fraud Operations Specialist
JPMorgan Chase
01.2018 - 07.2019
Bachelor of Science - Business Management
Prairie View A&M University