Altin Mallaku
The Bronx,NY
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills honed at Sarabeth’s Restaurants. Proven ability to enhance guest engagement and streamline operations, resulting in reduced wait times. Proficient in cash handling and maintaining cleanliness standards, fostering a welcoming atmosphere for all patrons.
Overview
9
9
years of professional experience
Work History
Server
Sarabeth’s Restaurants
08.2017 - Current
- Deliver exceptional customer service in fast-paced dining environment.
- Accurately process orders and manage transactions using POS system.
- Collaborate with kitchen staff to ensure timely food delivery.
- Maintain cleanliness and organization of dining area throughout service.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Bartender
Sarabeth’s Restaurants
08.2017 - Current
- Prepared and served beverages according to established recipes and customer preferences.
- Managed inventory levels, ensuring timely restocking of bar supplies and ingredients.
- Provided exceptional customer service, fostering a welcoming atmosphere for guests.
- Collaborated with kitchen staff to coordinate food and drink orders efficiently.
- Maintained cleanliness and organization of bar area in compliance with health regulations.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Education
Bachelor’s in International Management -
Ukshin Hoti
Kosovo06.2016
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Customer service
- Cleanliness standards
Timeline
Server
Sarabeth’s Restaurants
08.2017 - Current
Bartender
Sarabeth’s Restaurants
08.2017 - Current
Bachelor’s in International Management -
Ukshin Hoti