ALUNDRIA MAJORS
Grand Prairie,TX
Summary
Dynamic healthcare professional skilled in optimizing clinic efficiencies and improving provider workflows. Drives operational performance through quality metrics management and effective staff coordination, contributing to a culture of compliance and excellence in patient care.
Overview
12
12
years of professional experience
Work History
CERTIFIED MEDICAL OFFICE ASSISTANT (Lead/Supervisory Support)
UT Southwestern Medical Center
Dallas, TX
10.2023 - Current
- Operational Oversight: Assisted nursing management with daily work assignments and monitored productivity of Medical Office Assistants (MOAs) to support efficient clinic operations.
- Staff Coordination: Manage staff schedules, vacation, sick leave, and time clock approvals to ensure seamless clinic operations.
- Leadership Support: Collaborated with nursing supervisors and HR on recruiting, hiring, and disciplinary actions; contributed to employee performance evaluations to enhance team effectiveness.
- Clinical Training: MOA staff development, including orientation, continuing education, and cross-training.
- Workflow Management: Monitor clinic workflow to ensure adherence to policies, recommending changes to maintain efficiency while preparing daily provider schedules and patient panels.
- Patient Care: Room and vitalize patients, remove casts/splints, and assist providers in Orthopedic Surgery specialties (Total Joint, Hand, and Podiatry).
- Safety & Compliance: Functioned as clinic safety officer, ensuring employee knowledge of fire safety and evacuation plans while upholding equipment and facility safety standards.
SENIOR MEDICAL ASSISTANT
USMD
Irving, TX
06.2020 - 04.2023
- Coordinated provider scheduling and implemented workflow improvements to optimize clinic efficiency.
- Managed provider star ratings and quality metrics to enhance operational performance tracking.
- Supported staff development through direct education and training of the Medical Assistant team.
- Supported leadership in maintaining compliance standards and overseeing daily operations.
CLINICAL TECHNOLOGIST
UT Southwestern Medical Center
Dallas, TX
07.2015 - 04.2019
- Applied Holter and event monitors, educating patients on proper usage and cardiac care for improved patient compliance.
- Supported cardiac stress testing and performed specialized diagnostic procedures to enhance patient assessment.
- Operated advanced medical equipment for diagnostic and therapeutic procedures.
- Collaborated with healthcare professionals to optimize patient care protocols.
- Maintained accurate records of test results and equipment performance.
MEDICAL ASSISTING INSTRUCTOR
Concorde Career College
Grand Prairie, TX
12.2014 - 05.2016
- Developed and implemented medical assisting curriculum for diverse student population.
- Instructed students in foundational skills, anatomy & physiology, and externship preparation to ensure competency in clinical settings.
- Facilitated hands-on training in clinical skills and patient care techniques.
- Mentored students to enhance professional readiness and improve success in clinical education.
- Evaluated student performance through practical exams and assessments.
Education
Bachelor of Science - Healthcare Management
Colorado Technical University
Colorado Springs, COMedical Assisting Certificate -
PCI Health Training Center
Dallas, TXSkills
- Patient Scheduling
- Patient Flow Management
- Patient Satisfaction
- Healthcare Administration
- Clinical Operations
- Compliance & Documentation
- Authorization workflow
- Authorization process
- Insurance processes
- Data Entry Accuracy
- Office Administration
- Staff Training & Development
- Team Leadership
Timeline
CERTIFIED MEDICAL OFFICE ASSISTANT (Lead/Supervisory Support)
UT Southwestern Medical Center
10.2023 - Current
SENIOR MEDICAL ASSISTANT
USMD
06.2020 - 04.2023
CLINICAL TECHNOLOGIST
UT Southwestern Medical Center
07.2015 - 04.2019
MEDICAL ASSISTING INSTRUCTOR
Concorde Career College
12.2014 - 05.2016
Bachelor of Science - Healthcare Management
Colorado Technical University
Medical Assisting Certificate -
PCI Health Training Center