Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alvah Cole

Killeen

Summary

Dedicated professional with experience leading dispatching activities using team management and complex problem-solving skills. Resourceful at juggling multiple tasks when scheduling deliveries, optimizing routes and prioritizing jobs. Practiced in opening, delegating and closing tickets with speed and accuracy.

Overview

7
7
years of professional experience

Work History

Dispatcher

Heart of Texas Towing
Killeen
01.2026 - Current
  • Managed incoming calls to assess customer needs and provide assistance.
  • Utilized dispatch software to track vehicle locations in real-time.
  • Communicated with drivers to confirm pickup and drop-off locations.
  • Coordinated towing schedules for efficient service delivery across regions.
  • Collaborated with law enforcement for incident response coordination.

Head Bartender

The Angry Elephant
College Station
07.2024 - 12.2025
  • Managed bar inventory, ensuring optimal stock levels and freshness of ingredients.
  • Provided exceptional service, enhancing guest experiences through personalized interactions.
  • Trained and mentored junior bartenders on mixology techniques and customer service.
  • Ordered and maintained inventory of bar products, alcohol, soft drinks and supplies to drive high volume of sales.

Customer Service Representative

HEB
Killeen
08.2020 - 06.2023
  • Collaborated with team members to enhance customer experience.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.

Private Nanny

Personal Employer
Killeen
08.2019 - 07.2020
  • Planned engaging educational and recreational activities tailored to children's interests.
  • Communicated effectively with parents regarding children's progress and needs.
  • Assisted with homework, fostering learning and academic support at home.
  • Developed strong relationships with children, promoting trust and emotional security.

Education

High School Diploma -

Florence High School
Florence, TX
05-2022

Communications

Blinn College
Brenham, TX

Skills

  • Schedule management
  • Customer relationship management
  • Communication proficiency
  • Multitasking efficiency
  • Customer service
  • Problem-solving

Timeline

Dispatcher

Heart of Texas Towing
01.2026 - Current

Head Bartender

The Angry Elephant
07.2024 - 12.2025

Customer Service Representative

HEB
08.2020 - 06.2023

Private Nanny

Personal Employer
08.2019 - 07.2020

High School Diploma -

Florence High School

Communications

Blinn College
Alvah Cole