Alvaro Sotelo
Summary
Detail-oriented hospitality professional with extensive experience in fine dining and luxury service environments. Expertise in anticipating guest needs, coordinating seamlessly with team members, and maintaining composure under pressure. Passionate about delivering elevated and memorable experiences through attentive, polished service, consistently exceeding expectations in high-stakes settings. Committed to fostering a welcoming atmosphere that enhances guest satisfaction and loyalty.
Overview
8
8
years of professional experience
Work History
Banker
Axos Bank
Las Vegas, NV
12.2025 - Current
- Led team in executing daily banking operations, ensuring compliance with regulatory standards.
- Streamlined account management processes, enhancing customer satisfaction and reducing service times.
- Mentored junior bankers, fostering skills development and promoting a collaborative work environment.
- Analyzed financial data to optimize lending strategies and improve portfolio performance.
Food Runner
Cathédrale, ARIA Resort & Casino
Las Vegas, NV
03.2023 - 08.2025
- Delivered high-end food and beverages in a luxury dining environment. Ensured accurate and timely orders through seamless communication with kitchen and waitstaff. Maintained elevated cleanliness and food safety standards. Provided refined, attentive service to enhance the guest experience.
- Assisted in training new team members on proper food handling and presentation techniques for optimal guest satisfaction.
- Implemented organizational systems to streamline order processing, reducing wait times for guests significantly.
Food Runner
Mercato Della Pescheria, Venetian Hotel
Las Vegas, NV
12.2021 - 01.2023
- Ensured smooth service by efficiently relaying orders and maintaining organization in the kitchen. Assisted with opening/closing duties and upheld sanitation standards.
- Delivered prompt service, ensuring timely food delivery to guests and enhancing overall dining experience.
- Collaborated with kitchen staff to maintain efficient workflow and uphold quality standards during peak hours.
Busser
Wolfgang Puck Bar & Grill, MGM Grand
Las Vegas, NV
12.2017 - 08.2020
- Delivered meals and beverages promptly with attention to guest satisfaction. Maintained clean and inviting dining spaces between services.
- Supported dining operations by efficiently clearing and resetting tables for maximum guest turnover.
- Assisted servers in delivering food and beverages, enhancing overall customer service experience.
Education
High School Diploma -
Legacy High School
North Las Vegas, NV05-2016
Skills
- Hospitality service expertise
- Fine dining service expertise
- Maintaining focus in high-stress situations
- Problem Resolution & Guest Recovery
- Food Safety & High-Volume Service
- Team Collaboration & Coordination
Timeline
Banker
Axos Bank
12.2025 - Current
Food Runner
Cathédrale, ARIA Resort & Casino
03.2023 - 08.2025
Food Runner
Mercato Della Pescheria, Venetian Hotel
12.2021 - 01.2023
Busser
Wolfgang Puck Bar & Grill, MGM Grand
12.2017 - 08.2020
High School Diploma -
Legacy High School